ServiceNow Platform Leader

23 hours ago


Singapore NETS Singapore Full time

At NETS Singapore, we are seeking a highly skilled ServiceNow Platform Leader to join our team. As a key member of our organization, you will play a pivotal role in shaping the future of our ServiceNow platform.

About the Role

The ideal candidate will have a strong background in ServiceNow architecture and implementation, with a minimum of 5 years of experience in process automation, data imports, web service integration, and ITSM, ITOM, and CSM.

Key Responsibilities
  • Lead and maintain the ServiceNow platform, ensuring it meets the evolving needs of the organization.
  • Design and implement IT-related process workflows, procedures, and technical standards.
  • Provide technical expertise and participate in implementing new ServiceNow functionality and uplifting the ServiceNow platform.
  • Automate CMDB processes for improved accuracy and efficiency.
  • Collaborate with cross-functional teams to ensure the successful deployment of ServiceNow solutions.
  • Act as the key advisor on ServiceNow best practices and integration strategies.
  • Develop comprehensive documentation for ServiceNow processes and architecture.
  • Provide training and support to teams on the effective use of the ServiceNow platform.
Requirements
  • Bachelor's degree in information technology, computer science, or related field.
  • ServiceNow certifications or relevant module certifications are highly desirable.
  • Minimum of 5 years of experience in ServiceNow architecture and implementation.
  • Strong technical skills with minimal 5 years of experience using the ServiceNow platform.
  • Strong organizational skills and able to manage multiple tasks and projects simultaneously.
  • Experienced in the System Development Life Cycle (SDLC) processes including requirement analysis and system design.
  • Strong understanding of ITIL processes.
  • Proven track record in leading ServiceNow transformation projects.
  • Solid communication skills, and the ability to clearly articulate complex ideas and technical designs.
  • Strong analytical and problem-solving abilities.
Benefits

We offer a competitive salary of SGD 120,000 - SGD 180,000 per annum, depending on experience. Additionally, you will receive a comprehensive benefits package, including medical insurance, annual leave, and professional development opportunities.



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