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Customer Experience Coordinator
2 weeks ago
As a vital member of our front-line team, you will play a key role in delivering exceptional customer experiences.
Job Description- Establish rapport with clients, offer refreshments and ensure smooth check-in/check-out procedures.
- Effectively book, confirm, and reschedule appointments via phone, mobile apps or in-person interactions.
- Coordinate closely with therapists to prevent scheduling delays.
- Manage waitlists for last-minute openings.
- Process transactions, issue receipts and handle point-of-sale operations efficiently.
- Follow up on services delivered and send reminders for upcoming appointments.
- Monitor service durations to prevent backlog and maintain a smooth workflow.
Key skills: Microsoft Excel, Customer Experience, Interpersonal Skills, Administration, Adaptability, Communication Skills, Customer Satisfaction, Team Player, Scheduling, Customer Service Experience.
Our ideal candidate is highly organized, efficient, and possesses excellent communication skills. They are able to work effectively in a fast-paced environment and possess strong interpersonal skills.
The successful candidate will have the opportunity to develop their skills and contribute to a positive and supportive team environment.
