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Customer Service Team Lead
3 weeks ago
Job Title: Customer Service Team Lead
We are seeking a seasoned professional to fill the role of Customer Service Team Lead. This is an exciting opportunity for a talented individual who has experience in managing teams and driving customer satisfaction.
The ideal candidate will have a strong background in customer service, with experience in supervising teams and developing strategies to improve customer satisfaction. They will be responsible for overseeing daily customer service operations, providing guidance to team members, and conducting regular performance evaluations.
This position plays a vital role in ensuring that our customers receive exceptional service, resolving issues promptly, and maintaining a high level of customer satisfaction.
- Lead a team of customer service representatives to achieve customer satisfaction targets.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Maintain open communication channels with the customer service team to ensure that all issues are resolved promptly.
- Conduct regular performance evaluations to identify areas for improvement and provide coaching and training to team members as needed.
- Collaborate with other departments to ensure seamless customer service across all touchpoints.
- Bachelor's degree in Business Administration, Marketing, or related field.
- Minimum 3 years of experience in customer service management.
- Proven track record of improving customer satisfaction and loyalty.
- Excellent leadership and communication skills.
- Able to work in a fast-paced environment and prioritize multiple tasks.
- Competitive salary range of $50,000 - $70,000 per annum.
- Opportunity to work with a dynamic team and contribute to the growth of the company.
- Professional development opportunities to enhance your skills and knowledge.
- A comprehensive benefits package, including medical insurance, retirement plan, and paid time off.
We are committed to attracting and retaining top talent, and we offer a supportive and inclusive work environment that fosters collaboration and innovation. If you are a motivated and results-driven professional looking for a new challenge, please submit your application today.
