Luxury Yacht F&B Operations Manager

3 days ago


Singapore Marina Bay Sands Full time

About Paiza One

Nominated for the prestigious World Superyacht Awards, Paiza One embodies excellence and craftsmanship. At 44 meters in length, this Italian yacht boasts a voluminous interior of 147 square meters. Custom-built by San Lorenzo, one of the world's leading yacht builders, Paiza One features five luxurious suites, a private spa pool, sun lounge, and sky deck.

Your responsibilities as an F&B Operations Manager onboard Paiza One will include providing exceptional support to the Chief and second steward(ess). You will ensure the highest standard of service is maintained, assigned to a specific station to attend to guests' requirements. The ideal candidate should have prior experience managing F&B services onboard a yacht.

Job Scope:

  • Assist the Chief and second Steward(ess) with pre-voyage inspections for safe and successful voyages
  • Maintain close working relationships with the Manager on Deck for special cases, VIPs, and service recovery/emergencies
  • Project a pleasing and helpful attitude towards each guest at all times
  • Develop comprehensive knowledge of the menu, ingredients, taste, appearance, and food preparation
  • Handle customer concerns and questions efficiently
  • Acknowledge emergencies promptly to ensure vessel and passenger safety
  • Maintain physical work areas clean and perform sitework duties according to SOP

F&B Restaurant Operations

  • Supervise servers and restaurant performance, overseeing other F&B outlets as needed
  • Provide friendly, excellent service to guests by escorting them to their seats
  • Direct guests to their tables, ensuring even distribution across the restaurant
  • Assist staff with preparation, table setup, and equipment handling
  • Politely handle telephone messages and reservations
  • Ensure excellent customer service through server supervision
  • Communicate relevant information regularly, efficiently, and concisely to the team and Manager
  • Support Assistant Manager and Department in achieving goals and Key Performance Objectives

Requirements:

  • Minimum Secondary school education with 'O' Level passes; Diploma in any field is an advantage
  • Minimum 2-3 years in a guest service/guest contact role, preferably in hospitality
  • Possess food hygiene and safety certification
  • Able to work rotating shifts, weekends, and public holidays
  • Possess a well-groomed, professional appearance
  • Aclimated to seasickness/motion sickness
  • Eligible to travel worldwide without restrictions and apply for VISAS where necessary
  • Able to remain calm and give directions in an emergency
  • Proficient in spoken and written English and Chinese


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