Customer Service Representative
4 weeks ago
As a key member of our team, you will be responsible for delivering exceptional customer service to travelers at our retail stores. Your primary goal will be to create a welcoming and enjoyable shopping environment, ensuring that every customer feels valued and supported.
Key responsibilities include:
- Providing personalized product recommendations to travelers based on their individual preferences and requirements
- Offering expert advice on liquor and tobacco products, as well as duty-free allowances and age restrictions
- Building strong relationships with customers through active engagement and proactive upselling techniques
- Resolving customer concerns and complaints promptly and professionally
- Handling cashiering transactions accurately and efficiently
- Maintaining healthy inventory levels and adhering to visual merchandising guidelines
Requirements for this role include:
- At least 3 years of customer service experience in retail or hospitality
- Excellent communication and interpersonal skills
- A positive and customer-focused attitude
- Multilingual skills are an added advantage
- Able to commit to rotating shift hours, including public holidays and weekends
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Customer Service Representative
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