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Commercial Excellence Director and Service DBSL

2 months ago

Singapur, Singapore Danaher Full time
About the Role

We are seeking a highly skilled Commercial Excellence Director and Service DBSL to champion the HGM commercial capability, effectiveness, and growth mindset across our organization. As a key member of our DBS, Performance Partnership, and Commercial Excellence team, you will drive the Key Account Management (KAM) framework and tools, and be responsible for the execution of the Service Engine across HGM.

Key Responsibilities
  • Collaborate with stakeholders to develop and implement training methodologies, frameworks, and curricula to drive culture changes and enhance commercial capabilities.
  • Conduct annual assessments and collect Voice of Customer feedback to inform training needs and curriculum development.
  • Sustain and enhance the current KAM framework, including developing and implementing new tools to support KAM effectiveness.
  • Support Global Accounts (GA) Initiatives by ensuring alignment of GA needs with regional priorities and executing KAM workshops for both direct and indirect markets.
  • Operationalize Danaher Service Engine across HGM, focusing on building DBS capability in the service organization, including executing L2 level assigned service/fundamental Kaizens and ensuring sustainment of Kaizens.
  • Review and prioritize service Kaizen funnel, while maintaining and ensuring the progress of the Certified Practitioner (CP) funnel and candidates.
Requirements
  • Minimum 7 years of experience in business consulting, learning and development, and/or key accounts in sales management.
  • Validated consultative selling skills honed within a sophisticated matrix sales environment.
  • Passionate about organization capability building and instilling a continuous improvement and growth mindset.
  • Strong influencing and teamwork skills, with experience working in a matrix organization and delivering business results without direct reports.
  • Commanding attention and respect, with executive presence and ability to establish credibility within the organization and with customers and partners.
Preferred Qualifications
  • LEAN and/or Six Sigma certification.
  • Danaher Business System (DBS) experience.
  • Proficiency in Microsoft Office programs, SFDC, Power BI, and QUIP.
About Us

At Danaher, we bring together science, technology, and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology, and beyond.

We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace, and throughout the markets we serve. Our associates, customers, and shareholders contribute unique and different perspectives as a result of these diverse attributes.