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Customer Service Team Lead

3 weeks ago

Singapore beBeeCustomer Full time $4,000 - $6,000
Job Title: Customer Service Team Lead

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team.


About the Role:


  • This is an exciting opportunity to lead a team of customer service professionals and be responsible for delivering exceptional customer experiences.
  • You will oversee the day-to-day operations of the customer service team, ensuring that all customers receive timely and effective support.
  • Your key focus areas will include customer relationship management, issue resolution, and process improvement.
  • You will work closely with cross-functional teams to ensure seamless delivery of services and products to customers.

Responsibilities:


  1. Customer Relationship Management: Develop and maintain strong relationships with customers, understanding their needs and preferences, and providing tailored solutions to meet their expectations.
  2. Issue Resolution: Identify and resolve customer issues in a prompt and professional manner, escalating complex problems to senior management as needed.
  3. Process Improvement: Analyze customer feedback and develop strategies to improve customer experience, reducing complaints and increasing satisfaction levels.
  4. Team Leadership: Supervise and mentor a team of customer service representatives, providing coaching and training to enhance their skills and performance.

Requirements:


  • Experience: At least 1 year of experience in a customer-facing role, preferably in a leadership or supervisory position.
  • Skills: Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Qualifications: Proven track record of delivering exceptional customer experiences, with a focus on customer satisfaction and loyalty.
  • Education: Bachelor's degree in Business Administration, Marketing, or a related field.