Client Engagement Professional
4 days ago
New Hope Community Services is seeking a highly skilled Client Engagement Professional to join our team. In this role, you will play a vital part in driving our mission to bring positive change into the lives of individuals in need within our community.
About the Role:
This position requires strong leadership and interpersonal skills to effectively manage and oversee the operational aspects of our shelter/programme, ensuring the safety and well-being of residents. You will contribute to refining decision-making processes and implementing strategies to enhance operational effectiveness within the shelter/programme. The successful candidate will work collaboratively with our dedicated cross-functional teams, community partners, and stakeholders to deliver exceptional results.
Key Responsibilities:
- Provide administrative support in programme operations, overseeing daily issues and statistical collection.
- Manage day-to-day general queries from residents.
- Assist in resident admissions and orientations.
- Issue warning letters for non-compliance with programme regulations.
- Recommend resident discharges to the Discharge Committee.
Conflict Management:
- Manage disputes between co-living residents.
- Respond to incidents within rental units.
Workplace Safety and Health:
- Maintain the security, health, and safety of the shelter environment.
- Liaise with external parties during emergencies.
- Enforce programme rules and conduct inspections for compliance.
Stakeholder Management:
- Build partnerships with social service agencies and other stakeholders.
- Develop and maintain effective relationships with community agencies and corporate partners.
Administrative Tasks:
- Maintain records of ration distribution and inventory management.
- Collect programme fees by the first week of each month.
- Support maintenance of the Operation SOP Manual.
Salary Information:
The estimated salary for this role is SGD $45,000 - $60,000 per annum, depending on experience.
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