Client Engagement Professional

4 days ago


Singapore NEW HOPE COMMUNITY SERVICES Full time
Job Overview:
New Hope Community Services is seeking a highly skilled Client Engagement Professional to join our team. In this role, you will play a vital part in driving our mission to bring positive change into the lives of individuals in need within our community.

About the Role:
This position requires strong leadership and interpersonal skills to effectively manage and oversee the operational aspects of our shelter/programme, ensuring the safety and well-being of residents. You will contribute to refining decision-making processes and implementing strategies to enhance operational effectiveness within the shelter/programme. The successful candidate will work collaboratively with our dedicated cross-functional teams, community partners, and stakeholders to deliver exceptional results.

Key Responsibilities:
  • Provide administrative support in programme operations, overseeing daily issues and statistical collection.
  • Manage day-to-day general queries from residents.
  • Assist in resident admissions and orientations.
  • Issue warning letters for non-compliance with programme regulations.
  • Recommend resident discharges to the Discharge Committee.

Conflict Management:
  • Manage disputes between co-living residents.
  • Respond to incidents within rental units.

Workplace Safety and Health:
  • Maintain the security, health, and safety of the shelter environment.
  • Liaise with external parties during emergencies.
  • Enforce programme rules and conduct inspections for compliance.

Stakeholder Management:
  • Build partnerships with social service agencies and other stakeholders.
  • Develop and maintain effective relationships with community agencies and corporate partners.

Administrative Tasks:
  • Maintain records of ration distribution and inventory management.
  • Collect programme fees by the first week of each month.
  • Support maintenance of the Operation SOP Manual.

Salary Information:
The estimated salary for this role is SGD $45,000 - $60,000 per annum, depending on experience.

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