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Incident Resolution Specialist

3 weeks ago

Singapore beBeeServiceManagement Full time $80,000 - $120,000
Job Title: Service Management Analyst

 

Lead incident and problem management by coordinating recovery efforts across IT Support, Infrastructure, and Back-office Operations to ensure rapid resolution of service disruptions.

Monitor and analyze incident root causes contributing to continual service improvement initiatives and strategic planning to prevent recurrence and enhance operational resilience.

Deliver timely and accountable communication including incident updates, escalation notices, root cause analysis, and impact assessments to stakeholders and business units.

Review and monitor IT intra-group outsourced service standards ensuring compliance with SLAs and operational expectations. Oversee recovery actions and ensure timely execution in coordination with all relevant technical teams.

Deliver timely and accountable communication including incident updates, escalation notices, root cause analysis, and impact assessments to stakeholders and business units.

Liaise with end-users, IT representatives, and other teams to identify, track, and resolve recurring or major issues.

Requirements:
  • Bachelor's degree in any discipline (Business or Banking preferred) with 1–2 years of experience in banking, audit, operational risk management, incident/problem management, or related IT roles.
Essential Skills:

  • ITIL Foundation Certification required.
  • Strong knowledge of systems processes and functionality.
  • Good understanding of technology risks.
  • Proactive and strategic thinker.
  • Demonstrated strong analytical, organizational, and presentation skills.
  • Excellent interpersonal and communication abilities.
  • Self-motivated, innovative, and service-oriented mindset.
  • Strong team player with a collaborative working style.