
Systems Incident Resolution Specialist
2 weeks ago
Job Title: Event and Incident Management Engineer
This role is part of a global team responsible for ensuring core systems run smoothly.
- Real-Time Monitoring: Monitor infrastructure, databases, middleware, storage, backups, and application performance across critical services.
- Proactive Issue Resolution: Detect, triage, and resolve issues before they impact customers.
- Incident Response & Escalation: Lead technical escalations, coordinate across teams, and drive rapid restoration of services.
- Stakeholder Communication: Keep partners informed on significant progress, risks, and challenges during incident resolution.
- Tooling & Automation: Leverage monitoring platforms (Splunk, Dynatrace, Netcool, SiteScope) and contribute ideas to improve detection and response automation.
Requirements
- Experience: 3+ years in IT production support, infrastructure monitoring, or incident management roles.
- Tech Skills: Monitoring tools (Splunk, Dynatrace, SiteScope, Tivoli Netcool), OS experience (Unix/Linux, Windows Server), Java Virtual Machine behavior and troubleshooting.
- Familiarity with ITIL/ITSM practices: Certification is a plus.
- Cloud & Automation: Exposure to cloud technologies and ServiceNow workflows is a plus.
- Soft Skills: Strong communication and stakeholder management abilities, proactive, detail-oriented, and comfortable working in a high-pressure environment.
Nice-to-Have
- AI Frameworks: Familiarity with AI frameworks, models, and tools for incident correlation and prediction.
- Large-Scale Environments: Exposure to large-scale financial environments or mission-critical banking systems.
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