Senior IT Incident Resolution Specialist

3 days ago


Singapore beBeeIncident Full time $120,000 - $150,000
Job Overview:
We are seeking a highly skilled Incident Manager to oversee and coordinate incident and problem management processes across multiple regions. The ideal candidate will ensure timely resolution of IT incidents with minimal business impact, provide expert guidance in incident management, and drive continuous improvement across IT service operations.

Key Responsibilities:
  • End-to-end IT incident management, collaborating with technical and business teams to restore services promptly.
  • Ensure alignment of Incident and Problem Management processes with ITIL best practices, Service Level Agreements, and organizational needs.
  • Clear, timely communication to senior technical and business stakeholders throughout incident resolution.
  • Root cause investigations, identification, and lasting solution implementation.
  • Documentation of known errors, operational workarounds, and processes for improved service efficiency.
  • Subject Matter Expertise in Incident Management, supporting process standardization across teams.
  • Operational performance tracking, reporting, and analysis for informed decision-making.
  • Change management support for improved success rates and reduced business impact.
  • Quick understanding of existing systems and processes, gap identification, and actionable improvements.
Required Skills & Experience:
  • 10+ years' experience in IT incident and service support roles, preferably within banking or payments environments.
  • ITIL V3 Foundation Certification.
  • Strong background in IT support, service operations, and process documentation.
  • Ability to work under pressure, manage multiple priorities, and deliver results independently.
  • Excellent communication skills engaging all levels of management effectively.
  • Detail-oriented, proactive, enthusiastic, flexible, and collaborative team player.
Desired Skills:
  • Process design, improvement, and Six Sigma/DMAIC methodologies experience.
  • Large enterprise IT environments and financial services operations exposure.
  • Software development methodologies and risk management practices knowledge.


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