Customer Service Lead

About the RoleAs a Customer Support Operations Lead, you will play a key role in enhancing customer experience and maintaining high service standards at the Health Promotion Board (HPB). You will be responsible for overseeing the contact centre support requirements for various HPB programmes and services.You will contribute towards shaping customer...

Responsibilities Provide excellent customer service Manage customer complaints and ensure prompt resolution Maintain a strong understanding of our operation and service to effectively support customer inquiries and issues Prepare regular reports on customer service performance Respond to inquiries from parents/guardians regarding bus routes, schedules, and...

Key ResponsibilitiesThe Customer Service Team Lead is responsible for leading a team of customer service representatives in delivering exceptional customer experiences. As a key member of our customer service team, you will supervise daily operations, improve customer service processes, and resolve customer complaints.You will work closely with various...

Roles & ResponsibilitiesCustomer Service Officer - Safra Mount FaberResponsibilities:- Performs opening of front desk activities.- Receive members / guests at the counter.- Check the member's membership card and NRIC.- Receive / transfer calls and call back.- Take booking / reservation of sport facilities (for selected facilities only).- Process payments...

**Join Our Team:**The National Library Board (NLB) is seeking a highly motivated and experienced professional to join our team as a Service Delivery Manager. In this role, you will play a key part in shaping the future of our libraries and enhancing the services we offer to our community.**Responsibilities:**Develop and implement service delivery initiatives...

Responsibilities Provide excellent customer service Manage customer complaints and ensure prompt resolution Maintain a strong understanding of our operation and service to effectively support customer inquiries and issues Prepare regular reports on customer service performance Respond to inquiries from parents/guardians regarding bus routes, schedules, and...

Position: Customer Service Team Lead / Manager -(order management and logistics)Working Days: 5 days (Mon-Fri)Working Timing: 830am – 530pm Working Location: North Bridge Road, High Street Centre (Near Clarke Quay)Starting Salary: $4000 - $6000The Customer Service Team Lead (or Manager) is responsible for overseeing the order management process and...

At NUHS Group Ops & IT, we are seeking a skilled Customer Service Operations Lead to join our team. This role is responsible for ensuring the optimal operational efficiency and customer satisfaction in the provision of Contact Centre services.Key Responsibilities:Monitor performance real-time and manage resources / deploy manpowerPrepare statistics and...

Roles & ResponsibilitiesRoles & ResponsibilitiesSupporting local sales and Malaysia deliveries (order processing, quotation , delivery arrangement) Supporting the Singapore and Malaysia sales in liaising with customers, providing timely and accurate execution of customers' needs including sample requests Follow on orders and ensure sufficient inventory for...

About the Role:The Customer Service Director Lead will be responsible for leading our contact centre team in delivering exceptional customer experiences.This is an exciting opportunity for a seasoned professional to take charge of day-to-day operations, campaign planning, and quality assurance.Key Responsibilities:Manage day-to-day contact centre...

Adecco Personnel Pte Ltd. is partnering with a well-known provider of organic and nutrient-rich superfoods to hire a Customer Service Team Lead. The ideal candidate will have 5+ years of customer service experience, including 2+ years in leadership. They will be responsible for overseeing a team handling order-related inquiries, refunds, and customer...

Roles & ResponsibilitiesCONTRACT JOBS!SERVICE AMBASSADORS & TEAM LEADSSINGAPOREANS/ PRs ONLY($12.00/hr -$15.00/hr)Commitment Period26th February 2025 to 30th March 2025LOCATIONPaya Lebar (Nearest MRT)JOB DESCRIPTIONJob Description: We are looking for a dynamic and results-driven individual to promote the Pay app to both shoppers and merchants at Bazaar. The...

About the RoleWe are looking for an experienced Operational Supervisor to lead our customer service team. The successful candidate will have a strong background in management and be able to oversee the day-to-day activities of the team. This is a challenging and rewarding role that requires a high level of motivation and dedication.In this position, you will...

Roles & ResponsibilitiesRole Overview:We are seeking a dynamic and results-oriented Customer Service Team Lead to oversee the daily operations of Befound Studios. The ideal candidate will excel in operational management, SOP development, team leadership, and fostering collaboration across diverse teams. This role is integral to ensuring exceptional client...

We are looking for a highly motivated individual to join our team as a Contact Centre Manager. As a key member of our team, you will be responsible for managing process improvement projects and working closely with stakeholders to ensure that requirements are met.Your strong background in system enhancement planning and project management will be essential...

Roles & ResponsibilitiesRole Overview:We are seeking a dynamic and results-oriented Customer Service Team Lead to oversee the daily operations of Befound Studios. The ideal candidate will excel in operational management, SOP development, team leadership, and fostering collaboration across diverse teams. This role is integral to ensuring exceptional client...

Roles & ResponsibilitiesRole Overview:We are seeking a dynamic and results-oriented Customer Service Team Lead to oversee the daily operations of Befound Studios. The ideal candidate will excel in operational management, SOP development, team leadership, and fostering collaboration across diverse teams. This role is integral to ensuring exceptional client...

Roles & ResponsibilitiesKey Responsibilities:Respond to all enquiries (calls, emails, walk-ins) accurately and promptly, following SOPs, policies, and procedures. Ensure timely and correct escalation or resolution of urgent cases. Handle appeals and complaints swiftly and accurately. Monitor and record all enquiries for accurate reporting. Maintain the...

Roles & ResponsibilitiesKey Responsibilities:Respond to all enquiries (calls, emails, walk-ins) accurately and promptly, following SOPs, policies, and procedures. Ensure timely and correct escalation or resolution of urgent cases. Handle appeals and complaints swiftly and accurately. Monitor and record all enquiries for accurate reporting. Maintain the...

TDCX Singapore is an award-winning and fast-growing BPO company that empowers individuals to unleash their full potential at work.Why Work with Us?Attractive remuneration with monthly KPI incentivesComprehensive medical, insurance, or social security coverageWorld-Class workspacesEngaging activities and recognition programsStrong learning and development...