Operational Excellence Specialist

2 weeks ago

Singapore beBeeOperational Full time $100,000 - $140,000
Job Title: Operational Excellence Specialist

About the Role:
The Operational Excellence Specialist plays a vital part in maintaining the reliability and stability of critical banking systems. This role is perfect for an individual who excels in proactive issue resolution, technical leadership, and stakeholder communication.

Main Responsibilities:
  • Real-Time Monitoring: Monitor infrastructure, databases, middleware, storage, backups, and application performance across critical banking services.
  • Proactive Issue Resolution: Detect, triage, and resolve performance issues before they impact customers.
  • Incident Response & Escalation: Lead technical escalations, coordinate with global teams, and drive rapid restoration of services.
  • Stakeholder Communication: Keep partners informed on significant progress, risks, and challenges during incident resolution.
  • Tooling & Automation: Leverage monitoring platforms (Splunk, Dynatrace, Netcool, SiteScope) and contribute ideas to improve detection and response automation.

Key Qualifications:
  • Familiarity with monitoring tools and technologies.
  • Excellent problem-solving and analytical skills.
  • Strong leadership and communication abilities.
  • Ability to work in a 24x7 rotational environment.

What We Offer:
A dynamic work environment, opportunities for growth and development, and a competitive compensation package.

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