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Accommodation Manager
3 weeks ago
Our properties are sanctuaries designed for creating meaningful connections and cherished memories within a secure, inclusive, and peaceful environment. Our vision is to redefine hospitality as a comprehensive lifestyle experience, thoughtfully curated to everyone's needs.
We are looking for a full-time Guest Service Associate to serve as our guests' main point of contact and manage all aspects of their accommodation. This role will be instrumental in creating a pleasant and memorable stay for our guests.
Key Responsibilities:- Perform check in and check out duties in accordance with hotel standards
- Update guest information into the hotel management system
- Filing and storage of guest registration cards
- Checking and charging of daily arrivals, guest in house, and future bookings via hotel systems and online travel agents
- Ensuring rooms/capsules are blocked and prepared for guest arrivals
- Perform checks on cleanliness of public areas and other guest areas
- Check pantries and topping up of pantry amenities
- Preparing and sending of daily hotel reports to relevant parties nightly
- Independent and adaptable
- Self-confident and well-groomed
- Excellent communication and organizational skills
- Previous work experience in a similar role or as a front desk agent is preferred but not required
- Commitment to work a 5 day work week including shifts and weekends
- Experience with property management software and digital tools will be a huge plus
