Asia Pacific Customer Success Strategist
2 days ago
We are a team of innovators and problem solvers, dedicated to building a world without borders for money.
Salary: SGD 120,000 - SGD 180,000 per annum
This role will involve leading operational relationships with partners in the APAC region, maximizing the value they receive from our solutions, and scaling internal operations.
Key Responsibilities- Analyzing the quality of partnerships from an operational standpoint and identifying opportunities to automate and scale operational processes for our partners and internal teams.
- Working closely with the Account Management team and Wise operational teams to implement strategic operational improvements projects with partners and ensuring timely execution.
- Scaling internal operations by analyzing data on partner-level, regional, and global performance, negotiating changes with partners, product, engineers, and other stakeholders, and driving cross-team projects to eliminate or reduce friction points.
- Agreeing with partners on implementing endpoints & webhooks to automate support operational teams by sending data via API.
- Collecting feedback from assigned partnerships to identify key improvement areas and understand how well our responses solve cases raised.
- At least 3-5 years of experience working in the banking or fintech industry space.
- Proven track record of completing projects with measurable results, scaling internal costs, and improving processes.
- Data-driven approach to prioritize big wins for partnerships and scaling internal teams.
- Creative problem-solving skills to reach cross-team agreements that work for all parties involved.
- Excellent communication skills, with the ability to negotiate changes with internal teams and external stakeholders.
We believe in inclusivity and diversity in our workplace and are committed to creating an environment where everyone feels respected, empowered, and able to contribute towards our mission.
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