Senior Customer Experience Strategist for Asia-Pacific Markets

5 hours ago


Singapore WISE ASIA-PACIFIC PTE. LTD. Full time
Strategic Leadership Role in Customer Experience

We are seeking an experienced Senior Customer Experience Strategist to join our team at WISE ASIA-PACIFIC PTE. LTD. in Singapore.

About the Role

This is a unique opportunity to lead and shape customer experience strategies for our Asia-Pacific markets, driving business growth through effective customer engagement and retention.

Responsibilities
  • Develop and implement customer lifecycle management strategies to enhance customer engagement and loyalty
  • Lead cross-functional teams to design and execute large-scale engaging lifecycle campaigns across multiple channels
  • Manage internal technical and non-technical stakeholder communication to ensure alignment and success
  • Analyse campaign performance and use data-driven insights to identify opportunities for improvement
  • Implement the localisation process for international campaigns, ensuring cultural relevance and effectiveness
Requirements

To be successful in this role, you will need:

  • Mid-senior level experience in CRM with a strong focus on segmentation, lifecycle management, and stakeholder engagement
  • Experience leading and growing high-growth CRM teams
  • Strong track record of successful cross-channel lifecycle comms and end-to-end planning, development, and execution of large-scale engaging campaigns
  • Customer-first attitude and ability to put yourself in customers' shoes
  • Excellent verbal and written communication skills and ability to build relationships with stakeholders
  • Self-starter and impact-driven individual with autonomy and initiative
  • Technically-savvy with creative eye and quick learning and problem-solving abilities
Benefits

We offer a competitive salary range of SGD 8,100 - 9,600 per month, plus RSUs. Our benefits package includes flexible working arrangements, paid annual holiday, sick days, parental leave, and other leave opportunities. We also provide private medical insurance and opportunities for professional development.

About Us

WISE ASIA-PACIFIC PTE. LTD. is a dynamic and inclusive company that values diversity, equity, and inclusion. We strive to create a work environment where everyone feels respected, empowered, and able to contribute towards our mission. If you're passionate about delivering exceptional customer experiences and driving business growth, we'd love to hear from you.



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