CRM System Optimization Specialist

4 weeks ago


Singapur, Singapore Singapore Post Full time

Job Title: CRM System Optimization Specialist

Job Summary:

We are seeking a highly motivated and detail-oriented CRM Specialist to optimize our customer relationship management system, ensuring data integrity and supporting the implementation of effective CRM strategies to support our fast-growing commercial environment.

Key Responsibilities:

  • Leverage technical knowledge to design and implement solutions used by Sales, Marketing, and Customers, with a focus on our CRM platform running on Microsoft Dynamics 365.
  • Analyse business requirements and translate specifications to program codes, conforming to internal standards, guidelines, and industry best practices.
  • Provide system administration support for CRM systems, particularly related to user permissions, custom objects, and workflows.
  • Creating, managing, and optimizing complex workflow rules, validation rules, and approval processes.
  • Configure, manage, and optimize workflows, validation rules, dashboards, forms, and views.
  • Analyse data and create reports for insights into team operations and productivity.
  • Develop effective cross-channel approaches, maximising the use of available technology to provide the most relevant experience to customers and internal stakeholders.
  • Support and co-ordinate integrations and testing with third-party applications, as well as deployment activities related to the domain platforms.
  • Support continuous improvement efforts to proactively identify potential challenges to customer success and business productivity.
  • Collaborate with business stakeholders and cross-functional teams to deliver desired outcomes.
  • Develop and maintain technical and functional documentation and specifications.
  • Conduct hands-on troubleshooting and resolution of system issues.

Requirements:

  • At least 5 years of experience in IT delivery or consulting, with minimum 3 years experience in solutioning, delivery, or support of Microsoft Dynamics 365 Sales and Customer Service module, or equivalent CRM/ERP business applications for medium-large enterprises.
  • Strong written and communication skills.
  • Hands-on experience developing and supporting the following tools and technologies: .NET, JavaScript, REST, JSON, Power BI, as well as low-code tools such as Power Platform.
  • Experience working with offshore teams.
  • Experience delivering with both waterfall and agile methodologies.

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