Manager, IS&T

7 days ago

Singapur, Singapore Mapletree Full time

The Role

This is a role based in the Information Systems (IT) team and you will be responsible for administering and optimizing our CRM system to support our fast-growing commercial environment. Your expertise will ensure our core systems are reliable, accurate, and tailored to day-to-day user needs while delivering key insights to leadership.

Job Responsibilities

1. System Administration Support:

Provide system administration support for CRM systems, particularly related to user permissions, custom objects, and workflows. Customize the CRM platform by creating, managing, and optimizing complex workflow rules, validation rules, and approval processes.

2. Data Analysis and Reporting:

Analyze data and create reports to gain insights into team operations and productivity. Leverage CRM data to enhance customer engagement and retention.

3. Integration and Collaboration:

Coordinate and support integrations with third-party applications, including SAP, MRI & other ERP System. Collaborate with sales and marketing teams to develop effective CRM strategies.

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4. User Experience Enhancement:

Ensure the CRM platform is tailored to the organization’s needs. Focus on streamlining processes and maintaining data integrity. Enable teams to work more efficiently by leveraging the CRM system effectively.

5. Project Management:

Lead CRM-related projects, ensuring timely delivery and adherence to project milestones. Define project scope, objectives, and success criteria. Coordinate cross-functional teams and manage project resources.

6. Training and Documentation:

Develop training materials and conduct training sessions for CRM users. Create user guides and documentation to assist users in navigating the CRM system effectively. Develop other project required documentations.

Job Requirements

Bachelor’s degree in a relevant field (e.g., Business Administration, Information Technology) and project management certification  Proven experience in CRM administration and configuration, with 4-7 years of working experience. Complete at least 1-3 end-to-end Full implementation cycle and projects over 100 users Excellent and proven interpersonal skills, and strong stakeholder engagement skills with the ability to influence/persuade as well as engender trust and respect. Demonstrable experience of applying effective problem identification and problem-solving techniques Familiarity with CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot). Proficiency in Power BI for data visualization and reporting. Experience with SAP and other ERP System integration is a plus. Experience with development skill is a plus. Demonstrable understanding of data platform technology landscape and CRM technologies. Excellent communication and collaboration skills.

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