CRM Data Insights Specialist
4 weeks ago
We are seeking a skilled CRM Data Insights Specialist to join our Tapestry team. As a key member of our Coach SEA team, you will be responsible for providing CRM data insights to support business growth.
The successful candidate will leverage their proficiency in CRM data analysis to:
- Manage reports and dashboards that measure overall customer acquisition and retention
- Understand the overall business performance and challenges and leverage CRM data to provide insights and recommendations
- Implement new loyalty programs and manage customer communications
- Build strong relationships with cross-functional teams to gather qualitative and on-ground feedback on the customer
The ideal candidate will possess:
- At least 2 years of relevant experience in CRM in FMCG or Retail industries
- Superior proficiency in Excel
- Comfortable with data crunching and reporting
- Drive and be proactive to problem-solve or initiate improvements
Tapestry is an equal opportunity and affirmative action employer. We pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration.
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