CRM Technology Specialist
2 months ago
Job Description
The ideal candidate should haveAt least 5 years of experience in IT delivery or consulting, with minimum 3 years experience in solutioning, delivery or support of Microsoft Dynamics 365 Customer Engagement/Dynamics CRM or equivalent CRM business applications for medium-large enterprises, focusing on Sales and Marketing modules
Strong written and communication skills Hands on experience developing and supporting the following tools and technologies: NET, Javascript, CSS, REST, JSON, GraphQL or gRPC, Power BI
Experience working with offshore teams
Experience delivering with both waterfall and agile methodologies
We are seeking a highly motivated and detail-oriented CRM Specialist to join our team. The CRM Specialist will play a crucial role in optimizing our customer relationship management system, ensuring data integrity, and supporting the implementation of effective CRM strategies to support our fast-growing commercial environment.
Your expertise will ensure our core systems are reliable, accurate, and tailored to day-to-day user needs while delivering key insights to leadership.
If you’re passionate about CRM systems, thrive in a collaborative setting, and are ready to drive change in a fast-paced environment, we’d love to hear from you.
Responsibilities
Leverage technical knowledge to design and implement solutions used by Sales, Marketing and Customers, with a focus on our CRM platform running on Microsoft Dynamics 365 Analyse business requirements & translate specifications to program codes, conforming to internal standards, guidelines and industry best practices Provide system administration support for CRM systems, particularly related to user permissions, custom objects, and workflows. Creating, managing, and optimizing complex workflow rules, validation rules, and approval processes. Configure, manage and optimize workflows, validation rules, dashboards, forms and views Analyse data and create reports for insights into team operations and productivity Develop effective cross-channel approaches, maximising the use of available technology to provide the most relevant experience to customers and intake stakeholders Support and co-ordinate integrations and testing with third-party applications, as well as deployment activities related to the domain platforms Support continuous improvement efforts to proactively identify potential challenges to customer success and business productivity Collaborate with business stakeholders and cross functional team to deliver desired outcome Develop and maintain technical and functional documentation and specifications Conduct hands-on troubleshooting and resolution of system issuesThe ideal candidate should have
At least 5 years of experience in IT delivery or consulting, with minimum 3 years experience in solutioning, delivery or support of Microsoft Dynamics 365 Sales and Customer Service module, or equivalent CRM/ERP business applications for medium-large enterprises Strong written and communication skills Hands on experience developing and supporting the following tools and technologies: NET, Javascript, REST, JSON, Power BI as well as low code tools such as Power Platform Experience working with offshore teams Experience delivering with both waterfall and agile methodologies-
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