Client Relations Executive

4 weeks ago

Singapur, Singapore Elsevier (Singapore) Pte Ltd Company Full time

Position Overview

In this role, you will collaborate with various stakeholders to finalize subscription agreements. You will serve as the primary contact for our clients in the SEA and ANZ regions regarding contract terms for both new acquisitions and renewals. Your responsibility includes managing the execution of the contracting and renewal processes within your designated area.

Key Responsibilities

  • Act as the main liaison for sales teams in the creation of proposals and pricing scenarios for new contracts and renewals.
  • Serve as the primary point of contact for clients concerning all aspects of their contracts and renewals.
  • Engage with clients to verify purchase history, usage data, and identify opportunities to enhance the value of their subscriptions.
  • Facilitate discussions and coordinate efforts with cross-functional teams to develop complex and compliant contracts for our major clients.
  • Work closely with the processing team to ensure accurate and timely processing of deals.
  • Develop a comprehensive understanding of our business models, contracting terms, and product offerings, and execute necessary processes in the CRM system.
  • Collaborate with sales teams to devise strategies aimed at achieving renewal targets.
  • Support initiatives focused on improving process efficiency and enhancing client experiences.

Qualifications

  • A minimum of 5 years of experience in Sales Operations, Renewals Sales, or Order Management.
  • Strong communication and collaboration skills.
  • Self-motivated and proactive in anticipating business needs.
  • Excellent organizational and analytical capabilities.
  • Proficient in Microsoft Office Suite, particularly Excel.

Work-Life Balance

We prioritize a healthy work-life balance throughout the organization. We offer an attractive working environment for our employees, with numerous well-being initiatives, shared parental leave, study assistance, and sabbaticals to help you manage both immediate responsibilities and long-term aspirations.

Employee Benefits

Your well-being and satisfaction are crucial for a successful career. We are pleased to provide the following benefits:

  • Comprehensive Medical Insurance: Coverage for both inpatient and outpatient healthcare needs.
  • Support for maternity, paternity, and adoption requirements.
  • Long Service Recognition: Acknowledgment of your commitment and loyalty.
  • Flexible Work Arrangements: Effectively balance your professional and personal life.
  • Access to Learning and Development Resources: Supporting your professional advancement.

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