Public Sector Customer Experience Professional

1 week ago

Singapore beBeeCustomerExperience Full time $48,000 - $72,000

Job Overview:

A key role in delivering exceptional customer experiences across the public sector.

This position plays a pivotal part in ensuring high-quality service standards are consistently met, with a focus on public feedback and enquiries from official channels.

  • The ideal candidate will be responsible for managing and assessing public feedback, providing timely and effective responses using approved templates and guidance, and liaising with internal divisions and external agencies to resolve issues efficiently.
  • Maintaining excellent communication skills is essential for success in this position, as well as being proficient in MS Word, Excel, and PowerPoint.

About You:

  • We are looking for a resourceful, meticulous, and collaborative individual with strong analytical and logical thinking skills.
  • This individual will contribute to delivering exceptional customer experiences by being independent, proactive, and committed to service excellence.

Key Responsibilities:

  • Manage and assess public feedback and enquiries from official channels.
  • Provide timely and effective responses using approved templates and guidance.
  • Liaise with internal divisions and external agencies to resolve issues efficiently.

Required Skills and Qualifications:

  • Prior customer service experience preferred, with a focus on delivering exceptional results.
  • Experience in public sector or government agencies is an advantage.
  • Strong writing and communication skills are essential for success in this position.
  • Proficient in MS Word, Excel, and PowerPoint.

Benefits:

This role offers opportunities for professional growth and development, working collaboratively with experienced professionals to deliver exceptional customer experiences. We provide ongoing training and support to ensure our employees have the necessary skills to excel in their roles.

What We Offer:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.

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