
Program Administrator Professional
5 days ago
The Lead Program Coordinator will work onsite at a client location to provide administrative and consultative services supporting their mobility programs.
This role requires flexibility to adjust working hours and offers a hybrid working model with remote work available.
Main Responsibilities:
- Support client-directed pre-assignment initiatives such as reporting needs, group move planning, specialized program support, data queries, status updates on cost estimate or initiation requests, pre-initiation call/service authorization requests and systems testing.
- Manage a shared mailbox by filtering and redirecting incoming requests and tasks. Ensure timely response to client inquiries and meet client Service Level Agreements (SLAs) related to inquiry response time.
- Act as the primary point of contact for client requests and escalation management related to pre-assignment initiatives. Ensure timely resolution of issues and meet SLAs and Key Performance Indicators (KPIs) related to escalation management.
- Prepare and deliver relocation agreements and support cost estimate work as needed. Ensure timely delivery, routing, and authorization of relocation agreements to the Envoys team in the region.
Requirements:
- Minimum 3 years' experience in relocation and customer-facing roles.
- Ability to handle multiple tasks in high-volume, high-intensity environments.
- Strong communication skills including ability to respond thoughtfully to complex questions.
- Unwavering commitment to attention to detail.
- Adaptability and flexibility to troubleshoot client issues.
- Team player with strong computer skills including Excel proficiency.
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