Service Excellence Coordinator

2 weeks ago

Singapore beBeeCustomer Full time $3,500 - $5,500
Guest Experience Ambassador

The Guest Experience Ambassador is responsible for providing exceptional service to guests in a fast-paced food and beverage environment.

  • Deliver personalized service to every guest, ensuring their needs and preferences are met throughout the dining experience.
  • Maintain a warm, friendly, and professional demeanor at all times, creating a welcoming atmosphere for guests.
  • Collaborate with the F&B team to ensure smooth and efficient service delivery, addressing any issues or concerns promptly.
  • Develop extensive knowledge of menu items, including wine pairings, and communicate this information confidently to guests.
  • Recognize repeat guests and take note of their preferences to create a personalized service experience.
  • Ensure guests feel valued and exceed expectations by consistently going above and beyond.
  • Coordinate special requests such as dietary restrictions, celebrations, or VIP services.
  • Relay any guest feedback to the management team for continuous improvement in service delivery.
  • Maintain a professional and neat appearance, adhering to grooming and uniform standards at all times.
  • Handle guest complaints and concerns with a calm and professional demeanor, providing prompt and efficient solutions.
Requirements

Excellent verbal communication skills

Ability to handle multiple tasks and priorities in a busy environment while ensuring top-notch guest service

Willingness to work flexible hours, including evenings, weekends, and holidays

  • At least 1 year of experience in the hospitality industry, particularly within food and beverage service, with a focus on guest relations
  • Understanding of the menu offerings, including wine and food pairings, and the ability to communicate this knowledge confidently to guests

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