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Merchant Management Specialist

1 week ago

Singapore Tbwa ChiatDay Inc Full time

We are seeking a highly skilled individual to join our team as a Merchant Management Specialist. In this role, you will be responsible for managing day-to-day merchant communications, addressing inquiries, and resolving issues promptly to maintain a high level of customer satisfaction.

About the Team

We are a dynamic and innovative team, working together to drive growth and success in the crypto market. Our team members are passionate about delivering exceptional results, and we are committed to supporting their career development and growth.

Key Responsibilities
  • Develop and execute a comprehensive merchant management strategy
  • Analyze merchant data and metrics to identify trends and support business reviews
  • Collaborate with cross-functional teams to ensure client needs are understood and met

This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. Experience in an account management role within a cryptocurrency exchange or e-commerce environment is preferred.