Heartland Engagement Manager

7 days ago


Singapore This is an IT support group Full time

We are seeking an experienced professional to join our team as a Community Outreach Specialist.

The successful candidate will be responsible for supporting Community Development Councils (CDCs) in onboarding heartland merchants and hawkers to the CDC Vouchers Scheme.

This involves working closely with merchants and hawkers to handle their queries, troubleshooting technical/operational issues related to the scheme, and providing guidance on signing up for the CDCs' scheme.

In addition, you will equip merchants and hawkers with the necessary knowledge and skillsets during the onboarding process and perform simple troubleshooting on IT devices for merchants, hawkers, and residents.

You will also serve as a liaison for CDCs' merchants, hawkers, and residents to handle scheme-related enquiries and feedback.

Gathering data and human interest stories from merchants, hawkers, and residents through engagements, surveys for reporting and analysis purposes is a critical aspect of this role.

Working closely with other government agencies and community partners such as merchants'/hawkers' associations, etc. is also essential.

Job Description:

Company Overview: We are an IT support group dedicated to providing exceptional service to our clients.

Salary: Competitive salary package

Job Requirements:

  • Bachelor's degree in Business Administration or related field
  • At least 2 years of experience in customer service or sales
  • Excellent communication and problem-solving skills
  • Able to work independently and as part of a team
Benefits:
  • Competitive salary package
  • Opportunities for career advancement
  • A comprehensive benefits package


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