Front Desk Customer Service Specialist

2 days ago


Singapore EPS CONSULTANTS PTE LTD Full time
Job Description

We are seeking a highly skilled and experienced Front Desk Customer Service Executive to join our team at EPS Consultants Pte Ltd. As a key member of our front desk operations, you will be responsible for providing exceptional customer service and ensuring that all visitors receive a warm and welcoming experience.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to multitask and work efficiently in a fast-paced environment. You will be required to register and enroll visitors using facial recognition technology, manage queue systems, and maintain accurate visitor records according to PDPA requirements.

In addition to your technical skills, you will need to have a strong understanding of our company's policies and procedures, as well as the ability to learn quickly and adapt to changes. If you are a team player with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • To provide exceptional customer service and ensure a positive experience for all visitors
  • To register and enroll visitors using facial recognition technology
  • To manage queue systems and ensure efficient crowd control
  • To maintain accurate and updated visitor records according to PDPA requirements
  • To issue, return, and account for all keys on a daily basis
  • To respond to public enquiries and requests according to guidelines and policies
  • To monitor attendance and prepare reports as needed

Requirements:

  • A minimum of GCE 'N' Level or equivalent qualification
  • Experience in Front Desk Customer Service work
  • Ability to learn quickly and adapt to changes
  • Excellent interpersonal and communication skills
  • Good command of English (written and spoken)
  • Familiarity with common software and IT applications

Estimated Salary:

$35,000 - $45,000 per annum, depending on experience and qualifications.

About EPS Consultants Pte Ltd

EPS Consultants Pte Ltd is a reputable and established company in Singapore, specializing in providing high-quality consulting services to clients across various industries. We are committed to delivering exceptional results and building long-term relationships with our clients. If you are passionate about delivering outstanding customer service and working in a dynamic and supportive team, we invite you to join us.



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