Front Desk Hospitality Specialist
7 hours ago
Welcome to UE PARK AVENUE INTERNATIONAL PTE. LTD.
Job Title: Front Desk Hospitality SpecialistWe are seeking a highly skilled and customer-focused Front Desk Hospitality Specialist to join our team. As the first point of contact for our guests, you will play a crucial role in delivering exceptional service and ensuring their stay with us is memorable.
Key Responsibilities:
- Guest Check-In/Check-Out: Ensure prompt and efficient check-in and check-out procedures, adhering to hotel standards.
- Guest Relations: Provide warm welcomes, register guests, and issue room keys while maintaining high standards of professionalism and courtesy.
- Enquiries and Assistance: Respond promptly and professionally to guest inquiries, addressing their needs and concerns in a timely manner.
- Cashiering Duties: Handle all financial transactions accurately and efficiently, including payment processing and receipting.
- Filing and Reporting: Maintain accurate and up-to-date filing systems, ensuring compliance with hotel policies and procedures.
- Opera System Management: Effectively manage guest reservations using the Opera system, ensuring seamless execution of front desk operations.
- Hotel Services and Amenities: Provide guests with information on hotel services, amenities, and local attractions, enhancing their overall experience.
- Anticipating Guest Needs: Proactively identify and meet guest needs, building strong rapport and loyalty through personalized service.
- Safety and Security: Ensure adherence to safety, security, and loss control policies and procedures at the front counter and back office area.
Requirements:
- Customer Service Skills: Possess excellent customer service skills, with a focus on delivering personalized experiences that exceed guest expectations.
- Communication Skills: Demonstrate strong written and verbal communication skills, with the ability to effectively interact with guests and colleagues alike.
- Technical Skills: Proficiency in the Opera system is an added advantage, enabling seamless execution of front desk operations.
- Flexibility: Display adaptability and flexibility, with the ability to work rotating shifts, including public holidays and weekends.
About Our Offer:
We offer a competitive salary range of SGD 40,000 - SGD 50,000 per annum, depending on experience, along with opportunities for professional growth and development in a dynamic and supportive environment.
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