Customer Service Officer
7 days ago
Company Overview:
P-SERV Pte Ltd is a leading provider of customer service solutions, dedicated to delivering exceptional experiences to our clients.
Job Description:
We are seeking an experienced and skilled Customer Service Officer - Front Desk to join our team. As a Customer Service Officer, you will be responsible for providing top-notch customer service, handling walk-in customers, responding to inquiries, and managing daily operations.
Key Responsibilities:
- Manage the front counter, welcoming and registering walk-in customers using the case management system
- Oversee queue flow, issue queue tickets, and manage queues; perform manual tracking of daily walk-ins in case of system failure
- Handle difficult customers professionally, complete necessary checklists before customer interviews with Officers
- Conduct operational checks, replenish collaterals at the service center each day
- Collect, certify, and manage documents received from customers; ensure filing and administrative organization
- Respond to telephone and email inquiries
- Provide administrative assistance such as data entry, filing, processing letters, and setting up videoconferencing equipment before appointments
Requirements:
- Minimum GCE O level with 1-2 years of experience in customer service or front desk roles, particularly in government or social service sectors (advantageous)
- Ability to communicate in English and be proficient in a second language and/or converse in dialects as the work requires interaction with a large number of clients from diverse backgrounds
- Strong verbal and written communication skills to effectively address customer inquiries and manage difficult situations with professionalism and empathy
- A friendly and patient demeanor with a proven ability to handle high volumes of customer interactions, including those involving sensitive or complex issues
Working Hours:
- Mondays to Fridays (8:30am - 6:30pm)
- Based in Queenstown MRT area
Benefits:
This role offers a competitive salary of SGD 2500 - 3500 per month, depending on experience, plus benefits.
Estimated Salary Range: SGD 2500 - 3500 per month
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