L2 Desktop Support Specialist

2 weeks ago

Singapore beBeeSupport Full time $40,000 - $80,000

Job Opportunity

We are seeking an experienced L2 Desktop Support Specialist to join our team and provide exceptional IT support services.

About the Role:
  • Provide Level 2 IT support to users, utilizing excellent problem-solving and multitasking skills to resolve complex technical issues in Windows/Linux/Mac OS environments.
  • Troubleshoot and resolve escalated technical issues from Level 1 support, working collaboratively with infrastructure/network teams as needed.
  • Apply monthly update patches, software upgrades, and perform maintenance on both hardware and software issues.
  • Handle operating system imaging and deployment, ensuring seamless integration with existing systems.
  • Log and resolve incidents using ITSM tools, maintaining accurate records for future reference.
  • Maintain up-to-date knowledge of Azure cloud environment, network security practices, and anti-virus programs.
  • Collaborate with cross-functional teams to identify areas for improvement and implement process enhancements.

Requirements:

  • Minimum ITE/Diploma/BSc in Computer Science or relevant disciplines.
  • Minimum of 2 to 4 years' experience as a L2 desktop support specialist.
  • Hands-on experience with Windows/Linux/Mac OS environments, with a strong understanding of operating systems and networking principles.
  • Knowledge of Azure cloud environment, including cloud-based services and security best practices.
  • Working knowledge of office automation products and computer peripherals, such as printers and scanners.
  • Excellent problem-solving and multitasking skills, with the ability to work effectively in a fast-paced environment.
  • Customer-oriented attitude, with a focus on delivering exceptional user experiences.

What We Offer:

A dynamic and supportive work environment that fosters growth and development, with opportunities for career advancement and professional certification. Our organization is committed to providing a positive and productive work environment that encourages innovation and collaboration.

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