
Ambassador of Exceptional Guest Experience
2 weeks ago
The Guest Services Ambassador is a vital role in delivering exceptional guest experiences and ensuring seamless operations within the Front Office. This position requires a highly skilled and dedicated individual who can provide personalized service, manage room inventory, and maintain efficient front desk operations.
">Key Responsibilities:
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- Provide professional and courteous service to all guests, ensuring high levels of satisfaction and loyalty.">
- Manage room assignments, VIP requests, and special amenities with attention to detail and precision.">
- Coordinate with departments to meet guest preferences and resolve any issues that may arise.">
- Maintain accurate records and reports, including DM logs and daily enrollment in DISCOVERY Loyalty Program.">
- Supervise and direct team members to achieve operational excellence and drive cultural change within the organization.">
- Participate in quarterly activities, recommend ideas for enhanced guest stay experiences, and continuously monitor TripAdvisor and TrustYou objectives.">
Requirements:
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- Minimum 1 year experience in guest or customer service, preferably in hospitality.">
- Excellent coaching, mentoring, and leadership skills to drive team performance and growth.">
- Strong property management systems knowledge and proficiency in quality assurance practices.">
- Ability to work independently and as part of a team to achieve business objectives.">
Benefits:
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- Competitive salary and benefits package.">
- Ongoing training and development opportunities to enhance career progression.">
- Collaborative and dynamic work environment that fosters innovation and creativity.">
What We Offer:
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- A supportive team environment that promotes learning and growth.">
- Opportunities for career advancement and professional development.">
- A chance to make a meaningful impact on guest experiences and contribute to business success.">
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