Ambassador of Exceptional Guest Experience

2 weeks ago

Singapore beBeeGuestServices Full time $4,500 - $5,500
Job Description">

The Guest Services Ambassador is a vital role in delivering exceptional guest experiences and ensuring seamless operations within the Front Office. This position requires a highly skilled and dedicated individual who can provide personalized service, manage room inventory, and maintain efficient front desk operations.

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Key Responsibilities:

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  • Provide professional and courteous service to all guests, ensuring high levels of satisfaction and loyalty.">
  • Manage room assignments, VIP requests, and special amenities with attention to detail and precision.">
  • Coordinate with departments to meet guest preferences and resolve any issues that may arise.">
  • Maintain accurate records and reports, including DM logs and daily enrollment in DISCOVERY Loyalty Program.">
  • Supervise and direct team members to achieve operational excellence and drive cultural change within the organization.">
  • Participate in quarterly activities, recommend ideas for enhanced guest stay experiences, and continuously monitor TripAdvisor and TrustYou objectives.">
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Requirements:

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  • Minimum 1 year experience in guest or customer service, preferably in hospitality.">
  • Excellent coaching, mentoring, and leadership skills to drive team performance and growth.">
  • Strong property management systems knowledge and proficiency in quality assurance practices.">
  • Ability to work independently and as part of a team to achieve business objectives.">
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Benefits:

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  • Competitive salary and benefits package.">
  • Ongoing training and development opportunities to enhance career progression.">
  • Collaborative and dynamic work environment that fosters innovation and creativity.">
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What We Offer:

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  • A supportive team environment that promotes learning and growth.">
  • Opportunities for career advancement and professional development.">
  • A chance to make a meaningful impact on guest experiences and contribute to business success.">
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