Customer Experience Insights Manager

We are seeking an experienced Customer Experience Insights Manager to join our team at OCBC Bank in Singapore. As a key member of the CX Metrics Team, you will play a critical role in driving customer-centric decision making across the bank.The ideal candidate will have a minimum of 3 years of experience in customer research and insights, with a strong track...

Roles & ResponsibilitiesWe are seeking an experienced Technical Consultant for Microsoft Dynamics Customer Insights to join our team. The ideal candidate will play a key role in helping clients leverage the power of Dynamics 365 Customer Insights (CI) to improve customer engagement, optimize business processes, and gain actionable insights. The consultant...

Job Description - Customer Experience Insights Manager (CX Metrics Team, Group Customer Experience) (2400017 W) The Opportunity Do you enjoy the challenge of creating clarity within a complex world of quantitative and qualitative data? As an experience insights manager, you will work on researching the customer and colleague experience to gain actionable...

The Opportunity Do you enjoy the challenge of creating clarity within a complex world of quantitative and qualitative data? As an experience insights manager, you will work on researching the customer and colleague experience to gain actionable insights that improve their experience. You have a deep interest in both qualitative and quantitative research...

About ST Engineering ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U. S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace,...

Select how often (in days) to receive an alert: An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you...

Job TitleDeputy Director, Customer Insights and Service Process ImprovementCareers@Gov seeks a seasoned professional to lead our customer insights and service process improvement initiatives. As a key member of our team, you will develop and implement a comprehensive customer experience strategy that drives business outcomes and enhances our customers'...

Customer Insight Analyst Job DescriptionLooking for a talented Customer Insight Analyst to join our APAC team!As a Customer Insight Analyst, you will be responsible for analyzing customer feedback and data to identify trends and opportunities for improvement. You will work closely with cross-functional teams to ensure a cohesive and effective customer...

About the RoleWe are seeking an experienced Regional Service Quality Manager to lead our efforts in delivering exceptional customer experiences across our regional operations.Key Responsibilities:Enhance end-to-end customer journeys through effective customer feedback management, stakeholder engagement, and service recovery initiatives.Organize and chair...

At Amazon Asia-Pacific Holdings Private Limited, we are on a mission to deliver exceptional customer experiences across our diverse range of businesses. As the Global Customer Experience Insights Leader, you will play a key role in shaping our strategies and driving business decisions that impact our customers worldwide.About the RoleWe are seeking an...

This role will report to the Customer Service Team Leader. As a Customer Experience Executive, you will be the go-to person for our offshore Customer Service Officers. You will assist the Customer Service Team Leader in managing day-to-day operations of the contact center, providing insights, advice, and approvals to technical cases escalated by our...

We are seeking for a Customer Experience Manager to boost our CX initiatives, shaping the experience and overall satisfaction for our clients. Work with stakeholders, develop processes, and improve service delivery. If you're passionate about creating great experiences, join us! Job Responsibilities: CX Initiatives Liaise with relevant stakeholders on a...

As a Customer Experience and Partnership Manager, you will be in the team responsible for managing EVe’s customers and various stakeholders. In this role, you will develop and refine EVe’s Customer Experience strategy and manage and uplift the customer experience for electric vehicle motorists. You will also establish long-term relationships and...

About the RoleAs a Customer Experience Manager, you will play a pivotal role in shaping LTA's service culture and upholding service standards. This is an exciting opportunity to leverage data analytics to enhance our service strategy, plan and support projects that strengthen our service culture.You will be responsible for analysing data from LTA's customer...

Roles & ResponsibilitiesWe are seeking for a Customer Experience Manager to boost our CX initiatives, shaping the experience and overall satisfaction for our clients. Work with stakeholders, develop processes, and improve service delivery. If you're passionate about creating great experiences, join us!Job Responsibilities:CX Initiatives Liaise with relevant...

Position Summary Provides leadership that optimizes sales result with specific ownership for the customer experience on the sales floor. Drives result by developing and executing short term action plans and long-term strategies. Leads brand initiatives to create an excellent Associate and customer experience while meeting and exceeding company productivity...

Position Summary Provides leadership that optimizes sales results with specific ownership for the customer experience on the sales floor. Drives results by developing and executing short-term action plans and long-term strategies. Leads brand initiatives to create an excellent Associate and customer experience while meeting and exceeding company...

About This RoleDigitas is looking for a skilled Digital Customer Experience Manager to join our team. As an Account Manager, you will play a pivotal role in driving customer loyalty and retention through the delivery of insights and targeted customer communications.Working closely with clients, you will be responsible for managing monthly newsletters,...

About the Role:The Head of NPS will play a pivotal role in driving customer-centric strategies across StarHub. This position is responsible for developing, implementing, and managing the StarHub's NPS program to enhance customer loyalty and satisfaction.Key Responsibilities:Develop and execute a comprehensive NPS strategy aligned with StarHub's business...

Roles & ResponsibilitiesPosition Summary Provides leadership that optimizes sales result with specific ownership for the customer experience on the sales floor. Drives result by developing and executing short term action plans and long-term strategies. Leads brand initiatives to create an excellent Associate and customer experience while meeting and...