Customer voice

As the Voice of Customer (Vo C) Program Lead , you will play a crucial role to promote customer centricity and craft exceptional customer experiences (CX) that drive sales and loyalty. You'll be a passionate customer advocate who leverages data and insights to transform the way we listen, understand, and act on customer feedback.You have extensive Vo C...

{"title": "Conversational AI for Smart Mobility", "description": "We are a customer-centric organization focused on smart mobility, and we are looking for a skilled AI researcher to research, design, develop, and implement voice chatbot solutions and operational efficiency LLMs utilizing open-source technologies and integrating speech recognition.The ideal...

Company Overview"DBS Bank operates a fast-paced and highly technical environment that requires well-organized individuals to manage end-user issues as part of incident management and deliver fixes. The company has a strategic focus on productivity, quality & control, technology, people capability, and innovation.">Estimated Salary Range" SGD $60,000 - SGD...

Key ResponsibilitiesProcess customer reservation requests and support loyalty and customer care inquiries. Handle Marriott brand contacts, assisting customers with booking needs or questions via voice and email channels. Deliver exceptional customer experiences by providing information on property facilities, services, and room accommodations. Identify...

About The CompanyAudio Codes (NASDAQ, TASE: AUDC) is a leading provider of advanced voice communications software, products and productivity solutions for the digital workplace and customer experience. Our innovative products, solutions and services are used by large multinational enterprises and leading tier one operators worldwide.As of today, 66 of...

About the RoleWe are seeking a highly skilled Product Marketing Director to drive the success of our broadband and fixed voice solutions. As a key member of our team, you will be responsible for developing and executing product marketing strategies that meet the evolving needs of our customers.ResponsibilitiesDevelop and execute product marketing plans to...

Job Description The successful candidate will join the Customer Contact Services department and be part of the dynamic team that provides reservations support and member services to our customers. The candidate will undergo a month of training in reservations and customer relationship systems to deliver our service excellence commitment to our customers....

Leading Utilities Group company Duration: 12 months extendable/convertible Working Location: Kallang Sector Working hours: 08.00am – 5.30pm or 08.30am – 6.00pm (Monday to Friday) Job Responsibilities Manage customer’s enquiries from our digital platforms (voice and/or non-voice) and ensure customer enquiries are resolved to achieve customer...

Job Title: Customer Service Representative - ReservationsJob Summary: As a Customer Service Representative - Reservations, you will be part of the dynamic team that provides reservations support and member services to our customers. You will undergo a month of training in reservations and customer relationship systems to deliver our service excellence...

Job Title: Customer Success ManagerAt PST, we are seeking a highly skilled and experienced Customer Success Manager to join our team. This is a unique opportunity to work with a leading company in the customs data and software industry.Key Responsibilities:Develop and Maintain Strong Relationships: Build and maintain strong relationships with key clients,...

Customer Service Officer (East, Office hours) #HYN Singapore | Posted: Nov 14, 2024 We are looking to hire a Customer Service Officer to be outsourced to various organizations in Singapore! Job Description: Ensure enquiries are resolved to achieve customer satisfaction Handling enquiries and complaints Ensure productivity and quality standards are met Other...

Please apply via the following link for us to process your application: We are seeking a dedicated and adaptable individual to join our team. This role involves addressing passenger queries, requests, and feedback from social media, as well as managing flight disruptions. The successful candidate will also serve as a subject matter expert in vendor...

At GXS, we are revolutionizing the financial services industry by leveraging technology to redefine how banking is offered. We are a joint venture between Singtel and Grab, two leading companies in Southeast Asia. Our mission is to build a digital bank that uses data, technology, and trust to solve problems and serve customers.About the RoleWe are seeking an...

The Customer Experience Manager is to develop and manage/lead nurturing strategy to support new car sales, aftersales activities and promote cross-selling opportunities. Reporting directly to the General Manager – Customer Experience, you will oversee the CX strategy that contributes to the revenue objective of the business. KEY RESPONSIBILITIES Lead and...

Job Title: Customer Experience LeadJob Summary: We are seeking a Customer Experience Lead to develop and implement strategies to enhance overall customer experience, ensuring satisfaction and loyalty. The ideal candidate will have a strong background in customer experience management and be able to lead and motivate a team of customer service trainers.Key...

Customer Service RepresentativeAt BEIJING 101 CORP. PTE LTD, we are seeking a skilled Customer Service Representative to join our team. As a key member of our sales and service team, you will be responsible for making outbound calls to prospective customers, promoting our products and services, and handling incoming calls, queries, and feedback.Key...

The successful candidate will be part of the Customer Contact Services Department (CCSD), Customer Services & Operations (CSO) Division. CCSD oversees the management and delivery of voice, email and chat interactions with Singapore Airlines customers and Kris Flyer members globally. This is done in close partnership with our valued service partners, with...

Career Growth, Flexibility and Collaboration!Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!The...

Job Description The successful candidate will part of the Customer Contact Services Department (CCSD), Customer Services & Operations (CSO) Division. CCSD oversees the management and delivery of voice, email and chat interactions with Singapore Airlines customers and Kris Flyer members globally. This is done in close partnership with our valued service...

Social Media Management: Oversee all SF Express social media platforms, including Google, Facebook, Instagram, and others. Respond to customer inquiries, complaints, and feedback in a timely and professional manner. Monitor online customer sentiment and ensure prompt action is taken to address concerns. Customer Issue Resolution: Reach out to customers to...