Customer service supervisor
4 days ago
The successful candidate will be part of the Customer Contact Services Department (CCSD), Customer Services & Operations (CSO) Division. CCSD oversees the management and delivery of voice, email and chat interactions with Singapore Airlines customers and Kris Flyer members globally. This is done in close partnership with our valued service partners, with 24/7 customer service representatives across the world. The successful candidate will be responsible for working closely with SIA’s appointed service partner(s) to support the day-to-day operations of our contact centre sites globally. Key responsibilities include: Work collaboratively with fellow Supervisors to provide approvals for escalated cases from our service partners. Coach and provide appointed service partners technical guidance/advice on handling policies and processes to ensure floor proficiency and delivery of key operational metrics. Work with appointed service partners to review case investigations and ensure appropriate resolution of customer cases. Undertake/support process improvement initiatives/projects, where required. Requirements Diploma in any discipline. Customer-centric and service-oriented. Strong leadership skills and team player. Proficiency in SIA customer service systems (Altea, MARMS), policies and processes are a strong advantage. Ability to adapt quickly and operate in a fast-paced environment. Willing to undertake overseas travel on a routine basis. Willing to work shifts. This role operates on a roster basis, with weekend shifts on selected weekends. All work days operate based on office hours. #J-18808-Ljbffr
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Customer Service Supervisor
4 days ago
Singapore Marriott International Full timeJob SummaryMarriott International seeks an experienced Customer Service Supervisor to join our team. This role involves providing exceptional guest service and ensuring that all requests are met to the highest standards.
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Customer Service and Administrative Supervisor
3 weeks ago
Singapore MY BRIGHT EDUCATION CENTRE PTE. LTD. Full timeCustomer Service and Administrative Supervisor RoleThe Customer Service and Administrative Supervisor is a key position at MY BRIGHT EDUCATION CENTRE PTE. LTD. that plays a vital role in maintaining the day-to-day operations of the centre. This role is responsible for ensuring excellent service to our students and their parents, while managing administrative...
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customer service
3 weeks ago
Singapore ELKEN SERVICE PTE. LTD. Full timeRoles & ResponsibilitiesStrong listening, communicating, and customer service skills. Ability to multitask and provide effective solutions. Works well with others and helps foster a supportive work environment. Knowledge of our company's market, industry, and products.Tell employers what skills you haveCustomer Service SkillsAbility to MultitaskMicrosoft...
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Customer Service Officer
3 weeks ago
Singapore JML SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesRole and ResponsibilitiesCustomer Service Supervisor Assist the manager in overseeing the team to ensure efficient operations. Support daily call center operations to enhance service quality. Manage team schedules to optimize workforce allocation. Proactively resolve customer issues to ensure satisfaction. Handle incoming phone...
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Customer Service
3 weeks ago
Singapore ZERO SPOT LAUNDRY SERVICE PTE LTD Full timeRoles & ResponsibilitiesJob responsibilities· Develop, manage and maintain good customer account relationship between Zero Spot and corporate clients (existing & potential).· Achieving volume, profitability and customer satisfaction KPIs by management.· Generate new business through innovative strategies, negotiate deal terms.· Conflict Resolution –...
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Cleaning Supervisor
3 weeks ago
Singapore HOUSEHOLD SERVICE ELITE PTE. LTD. Full timeRoles & ResponsibilitiesLooking for Supervisor cum Driver- min. 2 years of driving experience- must be confident to drive a van- past experience in cleaning is a must- past experience in management/supervisory role will be good- in event of manpower shortage, you'll be required to help out as well- needs to walk through with customers after work completion-...
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Service crew/supervisor
2 months ago
Singapore A WAY OF LIFESTYLE PTE. LTD. Full timeRoles & ResponsibilitiesQualifications & experienceTeam playerService orientedKnowledge in coffee is a plusWorked in a cafe/restaurant bar setting for at least 1 year (Supervisor Role)NO QUOTATasks & responsibilities1. Staff Supervision: Train and oversee cafe employees. (Supervisor Role)2. Customer Service: Handle customer questions and issues.3. Inventory:...
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Service Supervisor
3 weeks ago
Singapore EDEN GLOBAL SOLUTIONS PTE. LTD. Full timeRoles & ResponsibilitiesWe are seeking a highly motivated and experienced Supervisor to join our team in the services/general/security industry. The ideal candidate will have 3-8 years of relevant working experience and a proven track record of effectively leading and managing a team.Responsibilities:1. Supervise and coordinate the activities of staff,...
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Singapore MY BRIGHT EDUCATION CENTRE PTE. LTD. Full timeRoles & ResponsibilitiesJob Title: Customer Service and Administrative SupervisorLocation: TampinesAbout Us:We are a dedicated Chinese tutoring center passionate about providing top-quality educational services to children. Our team is driven by a shared mission to foster growth and learning in students while creating a supportive, family-like environment....
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Full-time Customer Service Officer
3 weeks ago
Singapore NATIONAL SERVICE RESORT & COUNTRY CLUB Full timeRoles & ResponsibilitiesThe Job: Handle daily operation and maintaining of facilities within Bowling Centre Handle Cashier Counter during operation and reconcile daily payment balance Maintain relationship with the Club’s Members, guests and members of public by providing good customer service Ensure compliance to establish rules of the game during...
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Customer service executive
2 weeks ago
Singapore Seven Seas Maritime Service Full timeNo Available Quota For Any Work Pass Application The Customer Service Executive is responsible and accountable for (but not limited to) the following:- * Handling of all customer's (master/manager/owner or third party) invoicing process. * Maintain system integrity regarding supply orders * Financial responsibilities - Review and resolve...
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Customer service executive
4 days ago
Singapore Seven Seas Maritime Service Full timeNo Available Quota For Any Work Pass Application The Customer Service Executive is responsible and accountable for (but not limited to) the following:- * Handling of all customer's (master/manager/owner or third party) invoicing process. * Maintain system integrity regarding supply orders * Financial responsibilities - Review and resolve...
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Customer service supervisor
2 weeks ago
Singapore LIFE TECHNOLOGIES HOLDINGS PTE. LTD. Full timeAbout Thermo Fisher Scientific Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working...
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Service Crew Supervisor
3 weeks ago
Singapore SOUTHWEST@PUNGGOL PRIVATE LIMITED Full timeRoles & ResponsibilitiesA Service Supervisor is responsible for leading the service team during each shift and ensuring that team members observe service, food hygiene and safety standards. Duties include planning and preparing the staff duty roster, providing on-the-job training for staff, overseeing reservations and assigning workstations. The Supervisor...
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Customer service supervisor
3 weeks ago
Singapore Thermo Fisher Scientific Full timeWork Schedule Other Environmental Conditions OfficeAbout Thermo Fisher Scientific Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. As one team of 100,000+ colleagues, we share a common set of values -...
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Customer service supervisor
2 weeks ago
Singapore Thermo Fisher Scientific Full timeWork Schedule Other Environmental Conditions Office Job Description About Thermo Fisher Scientific Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. As one team of 100,000+ colleagues, we share a common set of...
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Customer Service Representative
3 weeks ago
Singapore National Service Resort & Country Club Full timeJob SummaryThe Customer Service Officer will be responsible for handling telephone calls, enquiries, and memberships services for the National Service Resort & Country Club.Key ResponsibilitiesHandle telephone calls, answering enquiries on the Club's facilities and functions.Manage programmes applications and enquiries/facilities bookings.Assist with...
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Senior supervisor/supervisor, service ambassador
2 weeks ago
Singapore Sentosa Development Corporation & Subsidiaries Full timeJOB PURPOSE Provide excellent guest services to all internal and external guest Deliver Sentosa service charter SHOW (Safe, Helpful, Outstanding, Welcome) at all guest contact points. Ensure area of responsibility is well managed and the overall operations is well coordinated and smooth Lead and manage frontline staff Prepare deployment, schedule staff for...
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Supervisor
2 weeks ago
Singapore LEEMAX SERVICE PTE. LTD. Full timeResponsibilities Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates Organize workflow and ensure that employees understand their duties or delegated tasks Monitor employee productivity and provide constructive feedback and coaching Receive complaints and resolve problems...
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Customer Service Supervisor
2 months ago
Singapore HOYA LENS (S) PTE LTD Full timeRoles & ResponsibilitiesThe PositionThis position is responsible for overseeing the daily operations of the customer service team, ensuring exceptional service delivery, and fostering a positive team environment. Supporting Eye care Practitioner (ECP) by addressing any concerns and feedback may have with empathy and professionalism.Major...