Digital Customer Experience Manager

3 weeks ago


Singapore Digitas Full time

About This Role

Digitas is looking for a skilled Digital Customer Experience Manager to join our team. As an Account Manager, you will play a pivotal role in driving customer loyalty and retention through the delivery of insights and targeted customer communications.

Working closely with clients, you will be responsible for managing monthly newsletters, ensuring the timely deployment of marketing and transactional emails. You will create, test, schedule, and deploy all customer email campaigns using the Oracle Responsys platform, ensuring accurate performance monitoring.

This role also involves managing mid-level client relationships on a day-to-day basis, as well as internal teams, to ensure the highest level of performance and growth.

  • Liaise with clients to understand their needs and assist in developing marketing strategies and budgets.
  • Manage and grow internal teams to deliver end-to-end projects and campaigns on time, budget, and quality.
  • Assist in the coordination of internal/client meetings and key presentations.
  • Help clients and internal teams prioritize projects.
  • Be a constant learner in digital and innovation spaces, including CRM, data, and website management.

Requirements

We're looking for someone with a minimum of 3 years of digital/Customer Relationship Management (CRM)/account management experience.

Proven experience working with CRM/email marketing automation ESP platforms and campaign management is a must.

Excellent client management skills and attention to detail are also essential.

We're interested in candidates with a proven track record of delivering results in a fast-paced environment.



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