Digital Solutions Manager

3 weeks ago


Singapore WPH DIGITAL PTE. LTD. Full time
Service Delivery and Quality Assurance Role

As a Service Delivery and Quality Assurance professional at WPH DIGITAL PTE. LTD., you will be responsible for ensuring a high level of quality in the services provided by the company. This includes being involved in the quality assurance and service level agreement of maintenance projects, actively assisting maintenance customers to monitor issues, changes, and handle queries they have, and working with the technical team to ensure that all fixes for maintenance projects are delivered on time.

Key Responsibilities

  • Ensure quality in services and deliverables
  • Involved in quality assurance and service level agreements
  • Actively assist maintenance customers
  • Work with technical teams for timely delivery of fixes
  • Manage and ensure timely delivery of projects
  • Liaise with clients to discuss project requirements
  • Evaluate and resolve discrepancies and problems during project delivery
  • Engage customers to find out their satisfaction level with services provided
  • Initiate processes to improve service level provided by the company
  • Analyze, remove, and proactively prevent roadblocks to meet quality standards, project milestones, and business objectives
  • Ensure project output consistently meets requirements and standards

Requirements

  • Minimum degree in Information Technology, Computer Science, or equivalent
  • Preferably at least 1 year of experience in IT Software or related field
  • Certifications in Project Management are advantageous
  • Working knowledge in MS Office, Project Management, and Visio
  • Able to handle multiple tasks/projects simultaneously
  • Customer-oriented person with excellent communication skills, both written and verbal

Note: This job description is subject to change, and candidates are expected to have a good understanding of the requirements and responsibilities associated with this role.

At WPH DIGITAL PTE. LTD., we value our employees and strive to provide a work environment that is conducive to growth and development.



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