Technical Consultant for Microsoft Dynamics Customer Insights
1 day ago
We are seeking an experienced Technical Consultant for Microsoft Dynamics Customer Insights to join our team. The ideal candidate will play a key role in helping clients leverage the power of Dynamics 365 Customer Insights (CI) to improve customer engagement, optimize business processes, and gain actionable insights. The consultant will design, implement, and customize solutions that integrate with various data systems to deliver personalized customer journeys and insights.
Key Responsibilities- Solution Design and Development:Collaborate with business stakeholders to understand requirements and propose innovative solutions using Microsoft Dynamics Customer Insights.
Customize and configure the CI environment, including data ingestion pipelines, audience segmentation, customer profiles, and data unification models. - Integration and Data Management:Integrate CI with other systems (e.g., Dynamics 365 CRM, ERP, Azure services, Power Platform, and third-party applications).
Design data models, data flows, and APIs to ensure seamless data ingestion, enrichment, and export.
Ensure data quality and establish best practices for data governance and compliance with GDPR and other relevant standards. - Implementation and Support:Oversee the end-to-end deployment of Customer Insights solutions, ensuring alignment with business objectives and technical specifications.
Provide hands-on technical support during UAT, system testing, and post-deployment stages.
Develop and maintain technical documentation, including architecture diagrams, configurations, and user manuals. - Client Engagement and Consulting:Act as a trusted advisor to clients, guiding them on best practices for customer data platforms, analytics, and actionable insights.
Conduct training sessions for end-users and administrators on the effective use of Customer Insights and its features.
Collaborate with cross-functional teams (sales, marketing, development, data science) to align technical delivery with business goals.
- 3+ years of experience in implementing Microsoft Dynamics 365 solutions, with a focus on Customer Insights.
- Strong understanding of customer data platforms (CDPs) and how they drive customer engagement and analytics.
- Expertise in data modeling, data transformation (ETL), and integration with external data sources.
- Hands-on experience with Power BI, Azure Data Factory, Azure Synapse Analytics, or related cloud services.
- Familiarity with CRM systems (e.g., Dynamics 365 Sales, Marketing, or Customer Service) and their integration with CI.
- Strong programming knowledge (e.g., Power Automate, JavaScript, C#, or SQL).
- Proven ability to troubleshoot technical issues and provide customer support.
- Experience with data governance, privacy laws (e.g., GDPR), and data security best practices.
- Excellent communication and presentation skills, with the ability to translate technical concepts for non-technical stakeholders.
Tell employers what skills you have
CRM
Technical Documentation
UAT
Factory
Azure
Data Modeling
Dynamics
Data Transformation
System Testing
JavaScript
Data Integration
Data Governance
Audience Segmentation
C#
Power BI
Customer Journeys
-
Singapore USER EXPERIENCE RESEARCHERS PTE. LTD. Full timeRoles & ResponsibilitiesWe are seeking a highly skilled Technical Consultant specializing in Microsoft Dynamics Commerce to join our team. In this role, you will be responsible for designing, implementing, and maintaining solutions on the Dynamics 365 Commerce platform, supporting our clients in their digital transformation journey. You will collaborate with...
-
Singapore USER EXPERIENCE RESEARCHERS PTE. LTD. Full timeRoles & ResponsibilitiesJob Summary:We are seeking a talented Technical Consultant – Microsoft Dynamics Customer Engagement (CE) to join our team. The ideal candidate will play a key role in designing, developing, and implementing CRM solutions using Microsoft Dynamics CE (formerly Dynamics 365 CRM). You will collaborate with cross-functional teams,...
-
Microsoft Dynamics Business Consultant #HDC
2 months ago
Singapore RECRUIT EXPRESS PTE LTD Full timeRoles & ResponsibilitiesFull job descriptionOur growing practice is committed to providing value-added technology services and solutions to our clients. In this digital age of disruption, where prevalent data has never been more available, The company’s Microsoft Dynamics ERP Solutions implements and evolves ERP solutions to meet our clients’ complex...
-
Singapore USER EXPERIENCE RESEARCHERS PTE. LTD. Full timeRoles & ResponsibilitiesWe are seeking a highly skilled Functional Consultant for Microsoft Dynamics Finance and Operations (F&O) to join our team. The ideal candidate will possess in-depth knowledge of business processes and demonstrate expertise in configuring, implementing, and optimizing the Dynamics 365 F&O platform to meet client needs. This role...
-
Senior Technical Lead, Microsoft Dynamics CRM
4 weeks ago
Singapore United Overseas Bank Full timeAbout the RoleWe are seeking a highly skilled and experienced Technical Lead to join our Group Banking Technology team. As a Technical Lead, you will be responsible for leading and managing a technical team to deliver banking systems and solutions.Key ResponsibilitiesLead and manage a technical team to deliver banking systems and solutions.Implement Dynamics...
-
Senior Technical Specialist
1 day ago
Singapore MICROSOFT REGIONAL SALES PTE. LTD. Full timeRoles & ResponsibilitiesOverviewAre you insatiably curious, deeply passionate about the realm of digital applications and innovation, and ready to tackle complex challenges in a dynamic environment? If so, we invite you to join our team as a Technology Specialist in Digital Application & Innovation at Microsoft.Digital Application & Innovation is a growth...
-
Cloud Solution Architect
5 months ago
Singapore Microsoft Full timeWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
MS Dynamics Consultant
1 day ago
Singapore CARECONE PTE. LTD. Full timeRoles & Responsibilities1. Hands-on experience in Microsoft Dynamics CRM D365.2. 3+ years in product management, consulting, or related field in Pharma industry and Knowledge of pharmaceutical commercial sales & marketing and SDLC landscape3. Subject matter expert of CRM & its ecosystem. Engage with markets stakeholders to deliver the...
-
Singapore United Overseas Bank Full timeAbout the RoleAs a Senior Technical Lead, you will be responsible for leading a technical team in delivering banking systems and solutions using Microsoft Dynamics CRM. You will analyze the impact of current and new systems, research problems, and design and implement optimal solutions. You will also maintain awareness of the latest technological trends and...
-
Cloud Solution Architect
5 months ago
Singapore Microsoft Full timeMicrosoft aspires to help our customers achieve their own digital transformation, leveraging the power of the Microsoft cloud solutions and services. To help drive this effort, Microsoft is investing in the creation of Customer Success dedicated team that will play a key role in helping Microsoft customers achieve this digital transformation through...
-
Sr Technical Specialist for Security
1 day ago
Singapore MICROSOFT REGIONAL SALES PTE. LTD. Full timeRoles & ResponsibilitiesOverviewAre you insatiably curious and do you lean into uncertainty, take risks, and learn quickly from? Are you passionate about cybersecurity? Do you enjoy working on a high-performing, fast-paced sales team? Are you insatiably curious and do you lean into uncertainty, take risks, and learn quickly from your mistakes? Are you ready...
-
Senior Microsoft Dynamics CRM Developer
19 hours ago
Singapore ACHIEVE TALENTS PTE. LTD. Full timeJob SummaryACHIEVE TALENTS PTE. LTD. is seeking a highly skilled and experienced Senior Microsoft Dynamics CRM Developer to join our team. The ideal candidate will have a strong background in Microsoft Dynamics CRM, with expertise in customizations, JavaScript, C#, .NET, HTML, SQL Server, SSRS, and O365 platform integration.Key ResponsibilitiesInteract with...
-
Senior Technology Specialist
1 day ago
Singapore MICROSOFT REGIONAL SALES PTE. LTD. Full timeRoles & ResponsibilitiesOverviewAs a Business Applications Technology Sales Professional, you are a master of the CRM & Low Code worlds, bringing life to the amazing AI-powered vision of Microsoft in this space. While there is plenty of competition on standalone CRM providers, there is no one who has to completeness of vision that Microsoft does and your...
-
Dynamics CRM
1 day ago
Singapore KPMG SERVICES PTE. LTD. Full timeRoles & ResponsibilitiesWe invite highly motivated, dynamic professionals to join our growing Experience & Change practice. As customer experience rises in importance, customer outcomes are pivotal to key business decisions in order to achieve sustainable growth in today’s dynamic market. The Experience & Change team helps our clients across industries...
-
Cloud Solution Architecture
1 day ago
Singapore MICROSOFT OPERATIONS PTE LTD Full timeRoles & ResponsibilitiesOverviewWith over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a...
-
Security Solutions Specialist
19 hours ago
Singapore MICROSOFT REGIONAL SALES PTE. LTD. Full timeSecurity Solutions SpecialistOverviewAt MICROSOFT REGIONAL SALES PTE. LTD., we are seeking an experienced Security Solutions Specialist to join our team. As a key member of our security organization, you will play a critical role in helping our customers succeed in a rapidly changing cybersecurity landscape.The ideal candidate will have a deep understanding...
-
APAC Customer Insight Analyst
19 hours ago
Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full timeCustomer Insight Analyst Job DescriptionLooking for a talented Customer Insight Analyst to join our APAC team!As a Customer Insight Analyst, you will be responsible for analyzing customer feedback and data to identify trends and opportunities for improvement. You will work closely with cross-functional teams to ensure a cohesive and effective customer...
-
Technical Consultant
19 hours ago
Singapore GMP TECHNOLOGIES (S) PTE LTD Full timeJob OverviewAs a Technical Sales Engineer at GMP Technologies (S) Pte Ltd, you will play a critical role in supporting the sales staff in presenting technical presentations of our products. In addition, you will assist in installations of our products in both a pre and post-sales support role. This position requires strong technical expertise and excellent...
-
Application Consultant
2 months ago
Singapore IQ DYNAMICS PTE LTD Full timeRoles & ResponsibilitiesWe are a leading IT software solution company focus on assisting businesses in elevating productivity by streamlining internal HR processes through the use of our HRiQ Human Capital Management Software. We are a fast-growing company that recognises people as our biggest asset and we continually search and invest in talent to fit into...
-
Consulting Project Management Manager
1 day ago
Singapore MICROSOFT OPERATIONS PTE LTD Full timeRoles & ResponsibilitiesOverviewMicrosoft Industry Solutions Delivery is a global organization hosting over 6,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft’s most strategic customers worldwide to address...