Contact Centre Customer Experience Specialist

3 days ago


Singapore beBeeCustomerService Full time $36,000 - $40,000

Customer Service Representatives are the face of our organization, providing top-notch service to clients through various communication channels.

About the Role:
  • Engage with customers via phone, email, or chat, demonstrating professionalism and a sense of urgency
  • Deliver accurate product/service information to meet customer expectations
  • Manage interactions using internal systems, ensuring seamless customer experiences
  • Address complaints and escalate complex cases to relevant teams, maintaining a high level of customer satisfaction
  • Support administrative tasks as needed, contributing to operational efficiency

Requirements:

• Minimum O Level qualifications with 3 credits including English • At least 1 year of experience in the service industry or contact centre environment



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