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3 days ago
Customer Service Representatives are the face of our organization, providing top-notch service to clients through various communication channels.
About the Role:- Engage with customers via phone, email, or chat, demonstrating professionalism and a sense of urgency
- Deliver accurate product/service information to meet customer expectations
- Manage interactions using internal systems, ensuring seamless customer experiences
- Address complaints and escalate complex cases to relevant teams, maintaining a high level of customer satisfaction
- Support administrative tasks as needed, contributing to operational efficiency
Requirements:
• Minimum O Level qualifications with 3 credits including English • At least 1 year of experience in the service industry or contact centre environment
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