Senior/ Customer Experience Executive
6 days ago
**StarMed **is a one-stop day-surgery and multi-disciplinary medical centre that offers quality day surgeries and diagnostic services at competitive private sector prices. We are now looking for a customer service repsentative to ensure our visitors and patients needs are well-taken care of at our centre.
- Be the first point of contact for all our visitors, which include walk-ins, patients, doctors, and internal staff
- Perform high-touch concierge services such as but not limited to greetings, visitor registration, escorting, attending to queries, and etc.
- Perform personalised service to all visitors, patients, staff which include visiting doctors
- Chaperone high-net-worth/ VIPs during their medical appointment
- Arranging accommodation, transport and medical appointments
- Creating good experience for the patients and visitors during their time in the centre
- Handle special projects relating to process improvement, experience enhancement, which will include sourcing of products, implementing new workflow and etc.
- To respond to any feedback relating to the centre, or its service in a professional manner
- Any other ad-hoc administrative duties as assigned
**Requirements**:
- Excellent customer service skills, flexible and able to handle difficult situation when required
- Must be comfortable being in a customer-facing role
- Strong interpersonal and communication skills
- Pleasant, Professional, Presentable, and has a Positive attitude
- Previous experience in working in high-end, luxury concierge service position will be advantageous
- Able to work half a day, on every alternate Saturdays
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