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Senior Customer Experience Specialist
3 weeks ago
We are seeking a skilled Customer Success Manager to join our team. This is an exciting opportunity for a driven individual who is passionate about delivering exceptional customer experiences and driving meaningful change in workplaces.
About the Role:This is a critical position that will play a key role in ensuring customer success through strategic partnerships, project management, and analytics expertise. You will be responsible for guiding customers from onboarding to renewal, driving adoption and success, and building strong relationships with HR leaders and senior executives.
Your responsibilities will include developing customer health insights, managing renewals and expansion, streamlining processes, and engaging cross-functional stakeholders.
Key Responsibilities:- Develop and execute customer success strategies that drive meaningful change in workplaces.
- Build and maintain strong relationships with HR leaders and senior executives to ensure long-term success.
- Develop and refine customer success playbooks, frameworks, and best practices.
- Leverage data and analytics to guide customer decisions and measure success.
We offer a high-growth environment where you'll work on meaningful projects that transform workplaces. You'll have autonomy and ownership, with the opportunity to shape the future of customer success. You'll also have exposure to HR leaders and industry experts across Asia-Pacific, gaining valuable insights and connections.
Our culture values openness, transparency, and continuous learning. You'll be part of a tight-knit, high-performing team that challenges, supports, and celebrates each other.
Requirements:- 3+ years of experience in a B2B customer-facing role, ideally in SaaS, HR tech, or consulting.
- 1+ years of project management experience, with a track record of managing multiple customer projects from start to finish.
- Strategic thinking and problem-solving skills, with the ability to analyze customer needs and develop tailored solutions.
- Data-driven mindset, with the ability to leverage analytics to guide customer recommendations and measure success.
- Excellent communication and stakeholder management skills, with the ability to engage HR leaders, senior executives, and cross-functional teams.
