Customer Advocate

2 weeks ago

Singapore beBeeCustomerService Full time $35,000 - $55,000
Customer Service Representative Job Description

At Cycle & Carriage, we're looking for a skilled CUSTOMER SERVICE REPRESENTATIVE to join our team.

We pride ourselves on delivering exceptional customer experiences and are seeking an individual who shares this commitment. As a Customer Service Representative, you'll be the primary point of contact for our customers, handling inquiries, resolving issues, and providing accurate information about our services.

Your key responsibilities will include:

  • Responding to customer inquiries via phone, email, or in-person in a timely and professional manner.
  • Addressing customer complaints and concerns in a fair and efficient manner.
  • Providing quotes and estimates for vehicle repairs and maintenance services.
  • Building strong relationships with customers through effective communication and problem-solving skills.
  • Collaborating with the workshop team to ensure seamless delivery of services.

To succeed in this role, you'll need:

  • A minimum of 2 years of experience in customer-facing roles, preferably in the automotive industry.
  • GCE 'O' Levels or Nitec/Higher Nitec qualifications in automotive-related fields.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.

We offer a competitive benefits package, including opportunities for growth and development within our organization. If you're passionate about delivering exceptional customer experiences and are looking for a rewarding career opportunity, apply today

Key Skills and Qualifications:
  • Strong communication and interpersonal skills.
  • Ability to work under pressure and meet deadlines.
  • Basic understanding of vehicle functions and maintenance.
  • Familiarity with customer relationship management software and systems.
About Us:

As a leading automotive group in Singapore, we're committed to delivering exceptional customer experiences and driving business success. We're proud of our reputation as a trusted partner in the industry and are dedicated to attracting and retaining top talent.

How to Apply:

If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, please submit your application today

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