Call Centre Manager Lead

Roles & ResponsibilitiesJob Summary:The Call Centre serves as the central communication hub of the Resort to provide guests with timely and professional assistance through phone, email and messaging channels. The Call Centre Lead handles a range of enquiries, requests and coordination with the relevant departments to meet and deliver excellent guest services...

Senior Call Centre Operations Manager RoleWe are seeking an experienced Senior Call Centre Operations Manager to lead our call centre team. As a key member of our management team, you will be responsible for overseeing daily call centre operations, including call volumes, service levels, and resource allocation.Team Leadership: Lead and motivate a...

Presently we have a Job Opening for a Call Centre Lead position - Assist Head of Operations in managing day to day operation of Helpdesk. - Coordinating internal resources and facilitating work with other teams and drives continuous improvements in operations. - Oversees the Helpdesk operation, setting long term objectives and short term goals to ensure...

**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Handle the recruitment, training, and development of the agents - Provide administrative support in the Call Centre - Cover the Team Managers' duties and shift where necessary - Any other ad-hoc tasks that may be assigned by the...

**Job Overview**: **The Call Centre Manager is a key leadership role, responsible for overseeing and optimizing the performance of the call centre’s inbound and outbound operations.** **You will lead a team of call centre representatives in delivering product/treatment updates and information to our valued customers via making outbound calls. You will be...

As a Call Centre Manager , you will be responsible for overseeing the daily operations of our call centre, managing a team of customer service agents, and ensuring that performance targets are met. You will play a key role in driving customer satisfaction, optimizing operational efficiency, and maintaining a positive and productive work environment. Key...

As a Call Centre Manager , you will be responsible for overseeing the daily operations of our call centre, managing a team of customer service agents, and ensuring that performance targets are met. You will play a key role in driving customer satisfaction, optimizing operational efficiency, and maintaining a positive and productive work environment. Key...

Job OverviewThe Call Centre Supervisor plays a pivotal role in ensuring the success of our operations by leading and guiding a team to deliver exceptional customer service. This involves resolving complex customer complaints, providing training and feedback, and conducting regular performance reviews.In this dynamic role, you will work closely with...

Roles & ResponsibilitiesJob Description:Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct...

**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Responsible for the agents' recruitment, training and development - Provide administrative support in the Call Centre - Cover Team Managers' duties and shift where necessary **Requirements**: - Singaporeans only - Minimum...