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Airline Customer Service Representative

1 month ago

Singapore TNC Aviation Full time

TNC Aviation, a leading pilot training institute in Delhi, is seeking an experienced Passenger Service Agent to join our team. This role involves handling customer inquiries, resolving issues, and providing exceptional service.

About the Role:

  • Customer-facing position with high volume of inbound calls and emails
  • Responsible for resolving customer complaints and ensuring strong customer satisfaction
  • Collaborate with internal teams for efficient order processing and delivery

Ideal Candidate:

  • At least 4 years of experience in a Customer Service role, preferably in Aviation or Defense industry
  • Excellent communication skills and working knowledge of customer service principles
  • Able to work effectively in a fast-paced environment and manage multiple stakeholders

What We Offer:

  • A competitive salary of ₹800,000 - ₹1,200,000 per annum (depending on experience)
  • Opportunity to make a positive impact in the aviation industry
  • Join a market leader with a solid track record of performance

Your Responsibilities:

  1. Handle customer inquiries and resolve issues via phone, email, or in-person
  2. Work closely with internal teams to ensure prompt and accurate order processing
  3. Escalate customer feedback as required to maintain high levels of customer satisfaction

Required Skills and Qualifications:

  • Strong interpersonal and written communication skills
  • Working knowledge of customer service, passenger service, and airport operations
  • Ability to adapt to changing environments and priorities