Customer Service Operations Coordinator

3 weeks ago


Singapore WAH & HUA PTE LTD Full time
Key Responsibilities:
Attend to a range of customer communication methods, including phone calls, WhatsApp messages, and emails, to provide timely support and assistance.

Key Tasks:
1. Assist customers and sales teams in taking orders and inputting them into the system.
2. Liaise with the Operations Planning Team to ensure job assignments are completed and provide updates as necessary.
3. Resolve customer complaints and issues in a professional and efficient manner.

Requirements:
1. Minimum 3 years of experience in customer service, operations, or logistics roles.
2. Strong written and oral communication skills.
3. Ability to multitask, handle stress, and work independently as well as in a team environment.
4. Commitment to a 5.5-day workweek.

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