Service Operations Coordinator
3 days ago
Service Operations Coordinator
At Royal Ocean Marine, we are seeking a highly skilled Service Operations Coordinator to join our team. As a key member of our service operations team, you will be responsible for developing and optimizing service operations on both field and workshop to ensure lead time, quality, and efficiency.
Key Responsibilities:
- Develop and optimize service operations on both field and workshop to ensure lead time, quality, and efficiency.
- Measure, communicate, and improve key performance indicators, support continuous improvement, and best practice share activities.
- Interact with other functions to set up and optimize cross-functional operational processes.
- Deploy a proactive safety culture of zero incidents while promoting and ensuring the completion of safety training and programs.
- Attend to customer queries, complaints, and feedback pertaining to services, if required.
- Act as a liaison between off-site supervisors/technicians and other departments.
- Provide administrative support for Service Technicians' staff claims and any ad hoc documents.
Requirements:
- Diploma in Business or Engineering.
- Related experience in Services within the industrial equipment industry.
- Good knowledge of MS Excel (or any other ERP system). SAP knowledge is a plus.
- Self-motivated and seeking high standards.
- Resourcefulness and implementation of action skills.
- Excellent customer relationship management skills.
- Open-minded person with the ability to work within an international team and cross-cultural environment.
Benefits:
As a Service Operations Coordinator at Royal Ocean Marine, you will have the opportunity to work in a dynamic and fast-paced environment, with a competitive salary and benefits package.
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