Customer Service Coordinator
2 weeks ago
We are seeking a highly skilled Customer Service Coordinator to join our team at FERMAX ASIA PACIFIC PTE. LTD. The successful candidate will be responsible for handling incoming calls, coordinating service appointments, and providing exceptional customer service to our clients.
Key Responsibilities:
- Handle incoming calls and respond to customer inquiries via phone, email, or in-person.
- Coordinate service appointments and dispatch technicians to client locations as needed.
- Provide accurate and timely information to customers regarding their service requests.
- Maintain accurate records of customer interactions and service requests using our SRM system.
- Collaborate with technicians and other team members to ensure timely resolution of customer issues.
- Monitor the status of ongoing service appointments and provide regular updates to customers.
- Assist with billing inquiries and invoice processing.
Requirements:
- At least 2 years of working experience in a related field.
- Experience in handling maintenance contracts is preferred and must be computer literate.
- Good communication, listening, and interpersonal skills to maintain good rapport with customers.
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