Customer Service Logistics Coordinator
3 weeks ago
We are seeking a highly motivated Customer Service Specialist with experience in the logistics and shipping industry. The successful candidate will handle customer inquiries and support shipment processing, ensuring a high level of customer satisfaction.
Key Responsibilities:
- Communicate with customers to answer shipping-related questions.
- Track and trace shipments and update customers on status.
- Work closely with the warehouse and logistics teams to ensure timely deliveries.
- Process orders and coordinate with vendors and carriers.
- Create shipping marking, bills of lading, and other documentation.
- Maintain a professional demeanor and build lasting customer relationships.
Requirements:
- Minimum of 2 years of customer service experience in shipping or logistics.
- Strong organizational and communication skills.
- Ability to work both independently and as part of a team.
- Attention to detail and the ability to handle high-pressure situations.
Microsoft Office
Microsoft Excel
Customer Relationships
Supply Chain
Attention to Detail
Communication Skills
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Shipping
Customer Service Experience
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