Customer Service Executive

3 weeks ago


Singapore COGENT AUTOMOTIVE LOGISTICS PTE. LTD. Full time
Roles & Responsibilities

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia.


Role Description

This is a full-time role for a Customer Service Executive at Cogent Automotive Logistics. The incumbent will be responsible for day-to-day tasks such as processing shipping documentation, providing customer service to clients and ensuring smooth operations throughout the automotive logistics process.

  1. Ensure fulfillment of customers’ order
  2. Ensure deficiencies such as customers’ complaints are resolved on time and proper corrective and preventive actions are taken
  3. Identify problems and deficiencies in the services/products provided by the company
  4. Prepare invoice timely and accurately based on company policies
  5. Prepare import/export documents
  6. Raise reports on non-conforming services/events and recommend appropriate disposition actions for management approval before activating such actions
  7. Identify safety hazards in operational areas and proactively eliminate any risks
  8. Ensure staff work safely in a safe workplace
  9. Integrate safety into daily work activities
  10. Adhere to statutory / company’s safety and health policies, procedures and regulations
  11. Any other duties and responsibilities assigned from time to time


Requirements

  1. Diploma or equivalent in logistics, supply chain management, business administration, or a related field.
  2. Minimum 1 year of experience in customer service/ shipping documentation role in a 3PL company.
  3. Strong knowledge of automotive logistics operations, and customs clearance procedures in Singapore.
  4. Excellent communication and interpersonal skills, with the ability to interact effectively with clients, colleagues, and external partners.
  5. Experience with TradeNet is a plus.
  6. Required to work alternate Saturday half-days

Tell employers what skills you have

Warehousing
Microsoft Office
Microsoft Excel
3PL
Interpersonal Skills
ISO
Administration
Freight
Transportation
Communication Skills
Supply Chain Management
Customer Satisfaction
Team Player
Customer Service
Disposition
Shipping

  • Singapore Seven Seas Maritime Service Full time

    No Available Quota For Any Work Pass Application The Customer Service Executive is responsible and accountable for (but not limited to) the following:- * Handling of all customer's (master/manager/owner or third party) invoicing process. * Maintain system integrity regarding supply orders * Financial responsibilities - Review and resolve...


  • Singapore Seven Seas Maritime Service Full time

    No Available Quota For Any Work Pass Application The Customer Service Executive is responsible and accountable for (but not limited to) the following:- * Handling of all customer's (master/manager/owner or third party) invoicing process. * Maintain system integrity regarding supply orders * Financial responsibilities - Review and resolve...

  • customer service

    3 weeks ago


    Singapore ELKEN SERVICE PTE. LTD. Full time

    Roles & ResponsibilitiesStrong listening, communicating, and customer service skills. Ability to multitask and provide effective solutions. Works well with others and helps foster a supportive work environment. Knowledge of our company's market, industry, and products.Tell employers what skills you haveCustomer Service SkillsAbility to MultitaskMicrosoft...


  • Singapore YEO GEOK CHIN LIGHTERAGE SERVICE Full time

    Key Responsibilities* Deliver exceptional customer service and support to clients, ensuring their needs are met promptly and efficiently.* Provide clear and concise communication, both verbally and in writing, to address customer inquiries and concerns.* Collaborate with internal stakeholders to resolve customer issues and implement effective solutions.*...

  • Customer Service

    3 weeks ago


    Singapore ZERO SPOT LAUNDRY SERVICE PTE LTD Full time

    Roles & ResponsibilitiesJob responsibilities· Develop, manage and maintain good customer account relationship between Zero Spot and corporate clients (existing & potential).· Achieving volume, profitability and customer satisfaction KPIs by management.· Generate new business through innovative strategies, negotiate deal terms.· Conflict Resolution –...


  • Singapore National Service Resort & Country Club Full time

    Job SummaryThe Customer Service Officer will be responsible for handling telephone calls, enquiries, and memberships services for the National Service Resort & Country Club.Key ResponsibilitiesHandle telephone calls, answering enquiries on the Club's facilities and functions.Manage programmes applications and enquiries/facilities bookings.Assist with...


  • Singapore NETWORK EXPRESS COURIER SERVICES PTE LTD Full time

    Job Title: Customer Service Executive General Description The Customer Service Executive is responsible for ensuring that customers are satisfied at all times. Duties include answering customer calls & emails within the Service Level Agreement (SLA) with excellent quality. Must be a strong team player & ensure high levels of attendance & punctuality. Must...


  • Singapore CPO PTE. LTD. Full time

    CPO is startup dedicated to providing exceptional customer service and satisfaction. We pride ourselves on delivering high-quality products/services and building strong relationships with our customers. As we continue to grow, we are seeking a passionate and customer-focused individual to join our team as a Customer Service Executive. As a Customer Service...


  • Singapore PLURIUM TECHNOLOGIES PTE. LTD. Full time

    Customer Service Executive Industry: IT Hardware, Networking Hardware Employment Type: Full time Working Hours: Mon-Fri, 9am-6pm Reporting To: Sales Director The Customer Service Executive supports sales operations and oversees order processing. The role ensures smooth sales operations, timely responses to customer inquiries, and supports the sales team to...


  • Singapore CPO PTE. LTD. Full time

    Roles & ResponsibilitiesCPO is startup dedicated to providing exceptional customer service and satisfaction. We pride ourselves on delivering high-quality products/services and building strong relationships with our customers. As we continue to grow, we are seeking a passionate and customer-focused individual to join our team as a Customer Service...


  • Singapore HARMONY NEW ENERGY AUTO SERVICE Full time

    Job Title: Customer Relationship Executive - BYD / Denza Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat. Provide accurate information about the Automotive products, services, and policies. Assist customers with product inquiries, technical support, and warranty claims. Troubleshoot and resolve...


  • Singapore RMS MARINE & OFFSHORE SERVICE Full time

    ROLES & RESPONSIBILITIES : Playing a defining role in the communication with our Customer Center and Sales team in HQ. Respond to urgent enquiries & handle complains Increase sales revenue for business in local docking shipyards and site projects in local branch office. Leading the team or acting as “sounding board” and sparring partner for other key...


  • Singapore GAN TECK KAR INVESTMENTS PTE LTD Full time

    Job Highlights Immediate Hiring Free staff meals In-house gym facility Short walking distance from Tuas Link MRT Job Responsibilities Prepare sales orders, delivery orders, invoices and other necessary documents Attend to customers queries with prompt and professional service Ensure timely execution of customers’ orders Communicate with customers via...


  • Singapore HLN RUBBER PRODUCTS PTE. LTD. Full time

    Roles & ResponsibilitiesJob Objectives/Job Summary:As a Customer Service Executive, he/she is required to ensure customers receive outstanding support and all their needs are met. He/she oversees the customer support department’s day-to-day functions as well as establishes standards and protocols to be used by the customer service team to promote customer...


  • Singapore ONEPIP (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesJob DescriptionWe are a fintech financial institution specialising in currency trade and money transfers and is looking for a highly dynamic Customer Services Executive to join our transactional team.Do you have a knack for operational work and processes? Yearning for a regular, consistent role and yet will not back off when...


  • Singapore SEVEN SEAS MARITIME SERVICES (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesThe Customer Service Executive is responsible and accountable for (but not limited to) the following:-* Handling of all customer's (master/manager/owner or third party) invoicing process.* Maintain system integrity regarding supply orders* Financial responsibilities - Review and resolve customer/supplier invoice discrepancies*...


  • Singapore PLURIUM TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesCustomer Service ExecutiveIT Hardware, Networking Hardware,Full timeMon-Fri, 9am-6pmReporting to the Sales DirectorThe Customer Service Executive supports sales operations and oversees order processing. The role ensures smooth sales operations, timely responses to customer inquiries, and supports the sales team to enhance the...


  • Singapore Aventir Group Pte Ltd Full time

    Position: Customer Service ExecutiveLocation: Changi RegionWorking Hours: 5 days/week, 9:00 AM - 6:00 PMBus Access: Convenient routes from Bedok, Tampines, Hougang, Sengkang via Pasir Ris About the Role: We are seeking a motivated and proactive Customer Service Executive to join our CS Department. Reporting to the Team Manager, you’ll be an essential part...


  • Singapore OVERSEA-CHINESE BANKING CORPORATION LIMITED Full time

    Roles & ResponsibilitiesJob Description & RequirementsAs the Customer Service Executive (CSE) for Contact Centre, you will be responsible for providing our Singapore customers prompt and personalized service when handling their queries from multiple channels over a full range of consumer financial products and services. In performing your role, you are also...


  • Singapore SCAN GLOBAL LOGISTICS (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for a Customer Service Executive to our office in Singapore, who can work independently as well as in a team.As Customer Service Executive, you will have an outgoing and driving role with a broad interface both within the company as well as with customers and suppliers. Your most important task will be to work with...