Customer Service Executive

4 days ago


Singapore PLURIUM TECHNOLOGIES PTE. LTD. Full time
Roles & Responsibilities

Customer Service Executive

IT Hardware, Networking Hardware,


Full time

Mon-Fri, 9am-6pm

Reporting to the Sales Director


The Customer Service Executive supports sales operations and oversees order processing. The role ensures smooth sales operations, timely responses to customer inquiries, and supports the sales team to enhance the efficiency of sales activities.


Responsibilities

Support the sales operations activities, including quotations, purchase orders, and sales orders

Monitor pending orders and provide delivery status updates to customers

Ensure effective resolution of customer inquiries and claims

Coordinate with the accounting team on invoice administration

Oversee timely payment collection from customers

Support CRM updates and maintenance

Assist the Sales Director with development projects

Participate in and lead digital marketing initiatives

Assist and support the sales team in running campaigns


Requirements

Diploma, Bachelor's degree or equivalent

Proficient in Microsoft Office, experience with CRM

Significant experience in client and sales administration

Excellent verbal and written communication

Dynamic, team-layer, customer service-oriented

Strong organisational skills, self-driven and problem-solving attitude


Benefits

Small and passionate team

Collaborative working environment

Central location (Ubi area)

Career progression opportunities



Tell employers what skills you have

CRM
Sales and Marketing
Microsoft Office
ERP
Invoicing
Project Coordinator
B2B Sales
Sales Operations
Digital Marketing
Sales Order Management
Sales Administration
Purchase Orders
Communication Skills
Team Player
Customer Service
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