Logistics/Customer Service Officer/Executive

2 months ago


Singapore GKE EXPRESS LOGISTICS PTE. LTD. Full time
Roles & Responsibilities

Job Highlights
  • Lunch & Company Transport Provided(i.e., Lakeside,Boon Lay & Woodlands)
  • Attractive Bonus Scheme
  • 5 days’ work week(i.e., 8.30am to 5.30pm)

Job Responsibilities:

  • To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
  • To perform billing and ensure the accuracy of the invoices raised
  • To perform data entry into the respective systems in an accurate and timely manner
  • To attend to customers’ requests or calls in a timely and professional manner
  • To perform filing when the job is completed
  • To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
  • To provide the necessary training and guidance to his/her assigned buddy
  • To do up any reports as and when assigned to by the Customer
  • To assist in extracting of information as and when required
  • To verify contractor’s invoices as and when required
  • To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
  • Acquire a thorough understanding of key customer needs and requirements
  • Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
  • To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
  • To assist the Lead for any tasks assigned to from time to time

Key Competencies(Logistics Service)

  • Well verse in handling and managing Transportation, Coordination with operations team, License/Bonded/DG Warehouse Inventory and activities.
  • Able to co-ordinate well with Singapore Customs on any related matters
  • Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.

Job Requirements:

  • GCE ‘O’ Level or relevant education qualifications
  • Entry-level/no working experience are welcome to apply and training will be provided
  • Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
  • Possess good communication skills to ensure that customers and internal stakeholders
  • Attentive and detail-orientated
  • Able to work under stress and pressure
  • Good teamwork and problem-solving skills

Benefits:

  • Daily Lunch Provided
  • Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
  • Medical and Dental benefits
  • Attractive Bonus Scheme (AWS, Special Bonus etc.)

Tell employers what skills you have

Warehousing
Logistics services
Microsoft Excel
3PL
Customer Support
Interpersonal Skills
Inventory
logistics software
Supply Chain
Administration
Good Communication Skills
Transportation
Logistics Planning
Supply Chain Management
Customer Satisfaction
Process logistics
Customer Service
Service Delivery
Customer Service Experience

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